“Working during the pandemic is so risky. But it’s worse if we just stay at home and there’s no food to eat. My house is so far from my work. There’s no jeep so I have to walk. Thankfully, during the ECQ (enhanced community quarantine), the company offered to house us so we can still work and have a salary. And the company provided us allowances and hazard pay and free meals. I am content but worried,” narrated Fatima Perido, an employee of a Business Process Outsourcing (BPO) unit in Cebu City who works as a Globe customer service representative.
Fatima, like many call center agents, continues to brave the threat of the virus in order to survive and feed her family. But despite her difficult circumstances, other call center agents have it worse. The challenges that COVID-19 brought has prompted some of Globe’s BPO partners to close or limit their operations, drastically cutting down to less than 40% the manpower supporting Globe’s customer operations for both its hotline and social media channels.
The situation prompted Globe and its vendor partners to work closely to address the needs of frontliners. The people who take care of customers have to be taken care of as well. This is aligned with Globe’s commitment to the UN Sustainable Development Goal No. 3 that promotes good health and well-being for all.
“Putting people first has always been at the core of our values in Globe. In this health crisis when people need to be at the center of decisions and actions, we put equal importance to our customers and frontliners. While we provide the connectivity and assistance that are crucial to our customers, we also want to make sure that the people who assist them are not left behind,” said Rebecca Eclipse, Globe Chief Customer Experience Officer.
Globe’s vendor partners arranged free accommodations and shuttle services for their employees as well as given them free food and health kits, which contain vitamins, face masks, and alcohol. Before entering the office or going to the field, frontliners undergo mandatory health protocols. Globe, for its part, provided them with hazard pay, incentives, and additional protection kits.
The ongoing quarantine restrictions, however, continue to impact the availability of frontliners. It is expected that the current number will further go down due to the ECQ happening again in Cebu where some of Globe’s BPO partners are located.
While things are yet to return to normal, Globe is still continuously looking for ways to provide support to customers whose connectivity needs keep increasing. Thus, to make up for the lack of hotline personnel, Globe encourages its customers to use mobile apps such as GlobeOne, Globe at Home, GCash, and TM apps to manage their accounts. These apps allow customers to monitor their usage, report concerns, troubleshoot technical issues, pay bills, and conduct other common transactions without having to speak with the limited number of frontliners.
Globe is also exploring a remote desktop tool that will allow frontliners to work from home. This will give them access to the systems and information that they need, while keeping company and customer data secure.
Blackbough founder Jemina Ty leads environmental awareness campaign with locals
The Blackbough team, composed of young, creative, and passionate individuals who champion various causes such as marine life conservation and environmental preservation, includes team members based on Siargao Island.
In the picturesque paradise of Siargao Island, Jemina Ty, the creative force behind the globally celebrated swimwear brand Blackbough, takes the helm as the leader spearheading a sustainability campaign, hand in hand with the local community.
With its pristine islands, stunning white sand beaches, and sprawling coconut fields, Siargao Island has captivated beach-lovers and adventure-seekers from all over the world. However, this idyllic destination in the southeastern region of the Philippines is facing threats due to plastic pollution and environmental degradation. In response, Blackbough recently organized a beach cleanup campaign to protect Siargao Island and raise awareness among locals and tourists alike.
Ty pointed out, “By 2050, there’s a good chance that we’ll see more plastic in the ocean than fish. That’s why through this initiative, we hope to create a chain reaction and encourage people to be more mindful of their actions and to make choices that nurture the environment.”
Under Ty’s leadership, Blackbough became a widely followed international swimwear brand with a heart for sustainability. The company is committed to reducing its environmental footprint by using recycled nylon, investing in ethical factories, repurposing scrap fabrics to accessories, and incorporating recyclable and reusable packaging options. By offering stylish and eco-friendly swimwear, Blackbough encourages customers to make more sustainable choices.
“At Blackbough, we believe that every journey towards sustainability begins with a single step. Leveraging Blackbough’s global presence, we aim to showcase the beauty of our Philippine islands and the importance of taking care of them.”
The Blackbough Swim Team led by Chief Executive Officer and Founder Jemina Ty accumulated a total of 100 sacks of plastic waste and debris during their coastal clean-up activity at Malinao Beach, General Luna, Siargao.
The beach cleanup event took place at Malinao Beach, General Luna drawing over a hundred volunteers from diverse backgrounds, including tourists, locals, and stakeholders. Their collective effort resulted in the removal of 100 sacks of plastic waste and debris, offering participants a firsthand perspective on the detrimental effects of pollution on the island.
The Blackbough team, composed of young, creative, and passionate individuals who champion various causes such as marine life conservation and environmental preservation, includes team members based on Siargao Island. Ty acknowledged their commitment, saying, “Siargao is not just a location for us; it’s also home to many of our amazing team members. I recognize that it’s my responsibility to contribute positively to the communities and societies where we operate.”
Beyond cleaning up the beach, Blackbough’s campaign is a call to arms for travelers, environmental enthusiasts, and conscious consumers to begin their sustainability journey. Siargao Island is just the starting point for Blackbough’s beach cleanup initiatives, marking the launch of their Clean Beach Campaign, a series of beach cleanup activities in collaboration with various local communities across the Philippine islands as part of Blackbough’s advocacy for sustainability and environmental protection.
Ty believes in being proactive when it comes to addressing environmental issues. Ty emphasized, “I think that we should not wait for our beaches to reach a critical level of degradation before we act. We hope for everyone’s support as we pursue our mission to protect the country’s beaches. Together, we can make a lasting impact and inspire others to join us on this journey.”
As part of its journey towards sustainability, Blackbough has launched a fundraising drive dubbed “Donate to Clean our Coasts” on its website’s checkout page, running until mid-October. One hundred percent of the proceeds raised through this campaign will be dedicated to supporting the International Coastal Cleanup Philippines, a non-profit volunteer organization dedicated to cleaning up marine debris and promoting ocean conservation. Blackbough has also pledged to match the cumulative donations made during the month of September.
Epson, WWF-Philippines utilize urban gardening to help address food crisis, waste management
Epson partnered with WWF-Philippines to conduct an urban gardening workshop for the global technology leader’s employees. Facilitated by WWF-Philippines Sustainable Food Systems Project Manager Monci Hinay, the workshop aimed to educate attendees on the practice, and showcase how people in urban spaces can benefit from urban gardening and sustainable food systems.
Urbanization continues to profoundly shift the face of Philippine towns and cities. With the lack of ample crop production areas and more people migrating from rural to urban zones, primary availability and access to food are severely impacted. In fact, over 3.9 million Filipino families continue to experience involuntary hunger due to food inaccessibility.
Epson has always held a strong commitment to sustainability and protecting the environment, not only in its products but also in its initiatives that enrich communities. More recently, the company has shifted more focus to enabling the circular economy through upcycling and breathing second life to used materials. To spur its commitment into action, Epson continually partners with like-minded organizations such as World Wide Fund for Nature (WWF) Philippines to further its eco-initiatives and contributions to a greener future.
Strengthening Epson’s sustainability initiatives through urban gardening
Earlier this year, Epson partnered with WWF-Philippines to conduct an urban gardening workshop for the global technology leader’s employees. Facilitated by WWF-Philippines Sustainable Food Systems Project Manager Monci Hinay, the workshop aimed to educate attendees on the practice, and showcase how people in urban spaces can benefit from urban gardening and sustainable food systems.
Throughout the workshop, Epson employees learned about what urban gardening entails, such as what kind of crops work best depending on the time of the year. Participants learned in-depth tips and the basic steps of urban gardening: starting from site selection, seed sowing and seedling care, container selection, transplanting, water fertilizer, and pest control. Participants also learned how to kickstart their gardening journey: from concocting their own natural pest control to utilizing companion planting.
Understanding the basics of urban gardening
According to WWF-Philippines, the practice of urban gardening addresses one of the key pillars of food security, access to food, as well as the growing issue of household waste management. The method involves growing produce in portable and modular planters, in areas where agricultural spaces are not typically available, such as cities and urban centers. Urban gardening enables the cultivation of crops in compact areas and vertical structures, akin to hydroponic technology at a more affordable cost.
Additionally, urban gardening combats another growing problem: single-use plastics and plastic pollution. The practice gives life to potential waste products such as old plastic bottles, conveniently turning them into miniature planters that can fit in any space.
“What we’re doing right now is part and parcel of the solution because as we speak, a lot of our fellow Filipinos are experiencing hunger and malnutrition,” said Hinay. “We hope more people start to practice urban gardening and pass these methods forward so that we, as a community, can begin to address these growing issues surrounding food and food security.”
The urban gardening workshop, while highly informative and engaging, is just the first step in addressing the food crisis from an individual level. Epson, together with WWF-Philippines, hopes to roll out more eco-initiatives to educate and inspire individuals to practice the method and embrace their roles as stewards of sustainability.
“Our efforts and eco-initiatives represent our simple contribution to Epson’s global environmental goal of becoming a pioneering company that employs its effective, compact, and precise technologies to achieve a sustainable future,” said Masako Kusama, President and Director of Epson Philippines. “We are glad for our growing partnership with WWF-Philippines, and all the opportunities that will help put our commitment to sustainability into practice.”
Shift to an eco-conscious lifestyle with Globe eSIM and Eco-SIM
With its very small size, the effect of SIM cards on the environment may seem insignificant. However, their combined weight represents an estimated 20,000 tons of plastic and other polymers consumed each year.
Globe encourages its customers to further support sustainable living and contribute to reversing environmental damage through two eco-friendly subscriber identification module (SIM) options – the eSIM and Eco-SIM.
With its very small size, the effect of SIM cards on the environment may seem insignificant. However, their combined weight represents an estimated 20,000 tons of plastic and other polymers consumed each year.
The situation prompted Globe to look for alternatives that meet its ambition to cut electronic and plastic waste and reduce carbon footprint. The company is at the forefront of environmental sustainability, enabling programs that support climate action.
The eSIM is a digital SIM embedded in certain mobile phone models. Globe was the first company to offer it in 2018 as an alternative to traditional SIM cards.
Apart from being environment-friendly, the e-SIM technology allows for additional innovative capabilities such as the ability to manage multiple profiles using different mobile numbers on just one device and effortlessly switch lines for any purpose that fits their lifestyle.
Plus, e-SIM now allows for gadgets beyond the mobile phone like smartwatches to be connected under one mobile number. This revolutionary technology was recently made available to the Apple Watch cellular. As such, Globe postpaid iPhone users are now able to go out and stay connected even without having their iPhone on-hand.
To avail of a Globe eSIM, Postpaid customers can simply request at any Globe Store nationwide.
On the other hand, the new Eco-SIM card is made from 100% recycled materials using refrigerator interiors, the first-of-its-kind to be commercially launched in Asia. Developed by Thales, a global leader in advanced technologies, the card was introduced to Globe postpaid mobile subscribers beginning the fourth quarter of 2021.
“Being eco-conscious doesn’t mean sacrificing on progress. As with the eco SIM and e-SIM technologies, Globe postpaid customers are able to enjoy the latest technological advancements in telecommunications and lessening their carbon footprint at the same time,” said Coco Domingo, Vice President for Postpaid and International Business.
Globe became the first Philippine company listed by the Science-Based Target initiative (SBTi) committed to setting science-based targets and net-zero emissions by 2050. This is in line with the Paris agreement, which aims to limit global warming to 1.5 degrees Celsius compared to pre-industrial levels, as well as the UN-backed Race to Zero global campaign rallying non-state actors to help halve global emissions by 2030 and deliver a zero-carbon world by 2050.
Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 12, which highlights the roles of responsible consumption and production patterns as crucial steps toward building a circular economy. Globe is committed to upholding the United Nations Global Compact principles and contributing to 10 UN SDGs.