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‘Put people first’ – Globe

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Photo by Damian Zaleski from Unsplash.com

“Working during the pandemic is so risky.  But it’s worse if we just stay at home and there’s no food to eat.  My house is so far from my work.  There’s no jeep so I have to walk.  Thankfully, during the ECQ (enhanced community quarantine), the company offered to house us so we can still work and have a salary.  And the company provided us allowances and hazard pay and free meals.  I am content but worried,” narrated Fatima Perido, an employee of a Business Process Outsourcing (BPO) unit in Cebu City who works as a Globe customer service representative.

Fatima, like many call center agents, continues to brave the threat of the virus in order to survive and feed her family.  But despite her difficult circumstances, other call center agents have it worse.  The challenges that COVID-19 brought has prompted some of Globe’s BPO partners to close or limit their operations, drastically cutting down to less than 40% the manpower supporting Globe’s customer operations for both its hotline and social media channels.

The situation prompted Globe and its vendor partners to work closely to address the needs of frontliners. The people who take care of customers have to be taken care of as well.  This is aligned with Globe’s commitment to the UN Sustainable Development Goal No. 3 that promotes good health and well-being for all.

“Putting people first has always been at the core of our values in Globe. In this health crisis when people need to be at the center of decisions and actions, we put equal importance to our customers and frontliners. While we provide the connectivity and assistance that are crucial to our customers, we also want to make sure that the people who assist them are not left behind,” said Rebecca Eclipse, Globe Chief Customer Experience Officer.

Globe’s vendor partners arranged free accommodations and shuttle services for their employees as well as given them free food and health kits, which contain vitamins, face masks, and alcohol. Before entering the office or going to the field, frontliners undergo mandatory health protocols. Globe, for its part, provided them with hazard pay, incentives, and additional protection kits.

The ongoing quarantine restrictions, however, continue to impact the availability of frontliners.  It is expected that the current number will further go down due to the ECQ happening again in Cebu where some of Globe’s BPO partners are located.

While things are yet to return to normal, Globe is still continuously looking for ways to provide support to customers whose connectivity needs keep increasing.  Thus, to make up for the lack of hotline personnel, Globe encourages its customers to use mobile apps such as GlobeOne, Globe at Home, GCash, and TM apps to manage their accounts. These apps allow customers to monitor their usage, report concerns, troubleshoot technical issues, pay bills, and conduct other common transactions without having to speak with the limited number of frontliners.

Globe is also exploring a remote desktop tool that will allow frontliners to work from home. This will give them access to the systems and information that they need, while keeping company and customer data secure.

To know more about Globe, visit www.globe.com.ph .

Ethical Biz

Cebu Pacific Catering Services (CPCS) committed to sourcing 100% cage-free eggs across its operations by 2030

The company’s commitment follows similar pledges by major airline caterers worldwide, including its partner Cathay Pacific Catering Services in Hong Kong, demonstrating a coordinated industry shift toward more responsible sourcing practices.

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Cebu Pacific Catering Services (CPCS) won praise from international NGO Lever Foundation for committing to sourcing 100% cage-free eggs across its operations by 2030. This commitment aligns CPCS with a growing movement among international airline caterers to advance animal welfare standards in their supply chains.

“Our commitment to sourcing 100% cage-free eggs by 2030 reflects CPCS’s dedication to aligning with global sustainability standards while maintaining the highest quality in airline catering,” said Sherwin B. Olivar, General Manager at Cebu Pacific Catering Services Inc. “This initiative represents an important step in our ongoing efforts to implement responsible sourcing practices that meet international standards.”

A joint venture between MacroAsia Corporation, Cathay Pacific Catering Services of Hong Kong, and MGO Pacific Resources Corporation, CPCS prepares over 2000 meals daily for International flights at Mactan-Cebu International Airport. The company’s commitment follows similar pledges by major airline caterers worldwide, including its partner Cathay Pacific Catering Services in Hong Kong, demonstrating a coordinated industry shift toward more responsible sourcing practices.

“CPCS’s full transition to cage-free eggs demonstrates its strong leadership in sustainability within the airline catering sector,” said Robyn del Rosario, Sustainability Program Manager at Lever Foundation, which worked with the company on developing its new commitment. “Their decision will influence regional supply chains and show how international partnerships can drive positive change in the aviation services industry.”

Cage-free egg production, in which hens are given the freedom to move in open indoor environments, improves animal welfare and significantly lowers food safety risks compared to caged egg production. Exhaustive research by the European Food Safety Authority found that cage-free egg farms are up to 25 times less likely to be contaminated with key strains of salmonella than caged egg farms. The production of caged eggs has been banned across Europe, as well as in the United Kingdom, Canada, New Zealand, Bhutan and parts of India, Australia and the United States. An increasing number of consumers have also been leaving eggs off their plate as the best way to help laying hens.

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Ethical Biz

PepsiCo continues its plastic waste diversion with Loop Lokal program in PH

pep+ aims to drive action and progress across three key pillars—Positive Agriculture, Positive Value Chain, and Positive Choices—bringing together PepsiCo’s efforts under a comprehensive sustainability framework.

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PepsiCo continues to proactively find solutions to address plastic waste and invest in solutions that benefit communities and the environment. In 2024, as part of its broader pep+ (PepsiCo Positive) ambition to drive sustainable change across its value chain, PepsiCo joined hands with Evergreen Labs Philippines to support solid waste collection and diversion efforts through its Loop Lokal program—strengthening local systems and advancing progress toward a circular economy.

pep+ aims to drive action and progress across three key pillars—Positive Agriculture, Positive Value Chain, and Positive Choices—bringing together PepsiCo’s efforts under a comprehensive sustainability framework.

“Plastic waste is a complex challenge, and addressing it requires steady, collaborative effort. Through our partnership with Evergreen Labs, we’re taking a practical step to strengthen local waste systems while avoiding harmful practices like open burning or co-processing. Instead, we’re supporting a model that upcycles plastic waste into something of value—driving better environmental outcomes and meaningful impact for local communities,” said Aditya Ahuja, General Manager, PepsiCo, Malaysia and Philippines (Foods).

In 2024, the Loop Lokal Program was launched across Metro Manila, Cavite, Laguna, Cebu, Iloilo, and Guimaras Island, activating 11 communities and diverting over 180 metric tons of plastic waste. The program validated the effectiveness of a bottom-up, community-driven recycling model that empowers local government units (LGUs) and residents to expand existing environmental programs with targeted support from the private sector. By alleviating the financial burden of incentivizing community participation, the model promotes shared responsibility and demonstrates a scalable, replicable solution for a broader environmental impact.

A critical component of the Loop Lokal Program is PepsiCo’s investment in strengthening sorting and segregation infrastructure, particularly at the Materials Recovery Facility (MRF) in Biñan City, Laguna. Previously operating at limited capacity, the Biñan Ecopark is now being transformed into a hub suited for growth—with our investment enabling the addition of advanced equipment, including the installation of a mechanized sorting line, baling machine, and plastic crushing equipment. These enhancements aim to improve the site’s operational efficiency, streamlined material flow, and increased its capacity for pre-processing and recovery.

This infrastructure investment drives market efficiency by reducing leakages in the waste value chain and laying the groundwork for a replicable, scalable model of municipal waste recovery. Most importantly, it strengthens the collection and diversion infrastructure needed for the Philippines to meet its increasing targets under the Extended Producer Responsibility (EPR) law.

Across the 11 communities, Evergreen Labs Philippines implemented a range of community-centric engagement activities—from offering food incentives for plastic donations to partnering with LGUs and local organizations to strengthen existing waste diversion systems. The collected plastic waste was processed by local partners and upcycled into boards, lumber, and bricks—products that are now being used and sold locally, creating livelihoods and keeping value within the community.

“Funding from companies like PepsiCo makes it possible for us to design models that directly engage communities in sustainable waste management and environmental conservation. These efforts generate livelihoods, strengthen government systems, and ultimately keep tons of plastic waste out of our oceans and landfills,” shared Erica Cardoso, Managing Director of Evergreen Labs Philippines.

The Loop Lokal Program between Evergreen Labs Philippines and PepsiCo is slated to continue in 2025.

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Ethical Biz

Watsons joins forces with customers to offset 4,000 tons of CO2 to fight climate change

For every purchase of selected Watsons Sustainable Choice products, the company aims to offset over 4,000 tons of CO2 emissions.

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On Earth Day, Watsons, the flagship health and beauty brand of AS Watson, announces an expanded partnership with ClimatePartner to enhance its carbon compensation initiative. For every purchase of selected Watsons Sustainable Choice products, we aim to offset over 4,000 tons of CO2 emissions.

Inspiring Customers to Choose Wisely, Live Sustainably

To meet the growing customer demand for Sustainable Choices products, Watsons launched its carbon compensation initiative with ClimatePartner in 2023, initially featuring 7 product ranges. Now, this effort is expanding to include 30 product ranges, further advancing our unwavering commitment to sustainability. The initiative is launched at Watsons O+O (offline plus online) stores throughout Hong Kong, Malaysia, Philippines, Taiwan, Thailand, Singapore, Vietnam, Indonesia, Turkey, and GCC markets.

Watsons is committed to offering more sustainable products while ensuring that every purchase makes a meaningful and impactful difference. In addition to ongoing reforestation efforts in Rimba Raya, Indonesia[1], Watsons is focusing on crucial afforestation in Dingxi, Mainland China[2] — an area affected by desertification, droughts, and severe soil erosion. This initiative involves planting native tree species, selected for their resilience in semi-arid conditions, with the goal of transforming degraded farmland into thriving forests.   

Beyond environmental benefits, the initiative creates employment opportunities for local residents in tree planting and forest maintenance, with a significant portion of roles filled by women, promoting gender equity and empowering local communities.

Since its launch, the initiative has been well-received by customers and has garnered positive feedback.

Laine Molina, a customer from the Philippines, shared, “ I love how Watsons makes recycling so easy and rewarding. Dropping off my empty bottles during my regular shopping trips has become a habit. It’s great to know that my small actions contribute to a cleaner environment, and the shopping vouchers are a nice bonus!”

Nicole Espinase from the Philippines added, “Choosing Watsons’ Sustainable Choices products just makes sense. It’s an easy way to be more mindful of what I buy without sacrificing quality. I like knowing that even small changes in my routine can make a difference, and it feels good to support brands that care about the environment too.”

In the Philippines, Watsons not only empowers customers but also supports the global sustainability campaign through its Go Green Living initiatives, which actively engage employees in hands-on environmental action. As part of these efforts, Watsons Philippines has planted over 5,800 trees during eco-tours and collected more than 30 sacks of trash and scrap wood during international coastal cleanups, helping prevent marine pollution and protect biodiversity. These local efforts demonstrate how Watsons also contributes to climate action through community-driven, employee-led programs that reflect the organization’s broader commitment to sustainability.

Inspiring customers to choose Sustainable Choices products is a vital step towards combating climate change and preserving the biodiversity that sustains us all. Together, we can create a ripple effect of positive change, shaping a brighter, greener future for generations to come. This Earth Day marks another significant milestone in Watsons’ journey toward climate action, empowering customers to Look Good. Do Good. Feel Great.


[1] https://projects.climatepartner.com/en/1064

[2] https://projects.climatepartner.com/en/1463

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