Ethical Biz

Consumers are four to six times more likely to buy from brands with strong purpose – study

A global study analyzing the business value of brands having a well understood Purpose has revealed a strong business benefit as consumers are four to six times more likely to buy from, trust, champion, and defend companies with a strong Purpose.

Published

6 years ago

July 30, 2020

KickstartMag Staff

Photo by Tiff Ng from Pexels.com

The 2020 Zeno Strength of Purpose Study, commissioned by Zeno Group, the global, integrated communications agency, surveyed more than 8,000 individuals across 8 markets (United States, Canada, United Kingdom, France, China, India, Singapore, Malaysia). As part of the study, consumers rated their perceived strength of Purpose of more than 75 brands. Zeno then performed a correlation and regression analysis to understand the relationship between consumers’ perceptions of a brand’s Purpose and their attitudes and intended behavior toward them.

Zeno found that when a brand is perceived to have a strong Purpose, consumers were:

Four times more likely to purchase from the brand;
Six times more likely to defend that brand in a challenging moment;
Four and a half times more likely to recommend (champion) the brand to friends and family;
Four times more likely to trust the brand.

Globally, France and the UK emerged as the countries most likely to trust, champion and defend a brand with a strong Purpose; consumers in Malaysia, India and Singapore were most likely to buy from a brand with a strong Purpose.

The survey also found that the benefits of a strong Purpose held across regions and generations, with 82% of consumers saying they took action to support a company or brand when they believed in its Purpose, sharing positive opinions of that brand with others, encouraging others to support or buy it, or starting to buy from the brand themselves.

Elements of Purposeful Brands

Zeno asked survey respondents to identify the top attributes of purposeful brands and uncovered eight key elements:

Fair treatment of all employees
Products or services that reflect the needs of people today
Ethical and sustainable business practices
Support for important social causes
Creation of new job opportunities
Diverse and inclusive culture
Issue advocacy
Strong set of values

In North America and Europe, respondents ranked “fair treatment of employees” as the number one element of a purposeful brand. In Asia, consumers rated making “products and services that reflect the needs of people today” as the top element of a purposeful brand.

The Purpose Paradox

Consumers have also raised the bar and are looking to companies to advance progress on important issues within and outside of their operational footprint. Ninety four percent of global consumers say it is important that the companies they engage with have a strong Purpose. However, a significant gap exists as only 37% believe companies today actually do. Moreover, 83% of consumers surveyed globally said companies should only earn a profit if they have a positive impact, implying consumers have developed an expectation for brands and companies to have a higher calling beyond earning profits and rewarding shareholders.

When it comes to Gen Z – teens and 20-somethings – the stakes for brands couldn’t be higher, as many of these young people are in fact their own brands. They expect brands to live their Purpose with action and to responsibly and consistently wield their economic and social power for good.

“By evaluating over 75 global companies, this is truly the first study of its kind directly linking the strength of a brand’s Purpose to reputation and business benefits. The data proves that consumers expect companies to have a more meaningful reason for being and are making decisions about what to buy and where to work with an eye toward supporting those that share their values,” said Alison DaSilva, Managing Director, Purpose & Impact at Zeno Group. “Yet, companies are leaving equity and opportunity on the table as the majority of consumers do not believe companies today have a clear and strong Purpose. It has never been more important for companies to not only articulate their Purpose, but to consistently demonstrate that Purpose in how they operate, support issues and engage with all stakeholders.”

Holding Brands Accountable

The study also found the so-called “cancel culture” expressed in respondents’ replies, as nearly eight-in-ten (76%) global consumers indicated they will act against brands whose Purpose, values or behaviors they disagree with, by no longer buying from the brand, switching to a competitor, or discouraging others from buying or supporting it.

The cancel culture behavior appears strongest among younger generations, with 88% of Gen Z and 85% of Millennials saying they were more likely to act negatively towards a brand they disagreed with. Primary actions included sharing their opinions with family and friends, whereas Boomers and Matures were more likely to act with their wallets, saying they would stop buying from the brand altogether.

The inclination for consumers to act against brands or companies they disagreed with was stronger in Eastern countries (China, 92%; Malaysia, 91%; Singapore, 89%). Meanwhile, in the United States, Canada, France, and the United Kingdom, consumers were slightly more forgiving of brands when they disappointed.

Younger Generations: Valuing Purpose

While respondents across generations recognized the strength and importance of Purpose, younger generations were most likely to champion on behalf of brands with a strong Purpose. Findings included:

92% of Gen Z and 90% of Millennial respondents say they would act in support of a purposeful brand – at least 10 percentage points higher than other generations surveyed.
87% of Gen Z and 84% of Millennials state it’s a CEO, Founder, or Owner’s responsibility to drive a brand’s Purpose – six-to-three percentage points higher than all respondents.
70% of Gen Z and Millennials feel a brand should have a Purpose they personally believe in – 22 percentage points higher than Boomers and Matures.
Across all survey questions, Gen Z led all generations in their positive affirmation of a brand’s Purpose.

“When it comes to Gen Z – teens and 20-somethings – the stakes for brands couldn’t be higher, as many of these young people are in fact their own brands. They expect brands to live their Purpose with action and to responsibly and consistently wield their economic and social power for good,” said Therese Caruso, Managing Director, Global Strategy & Planning at Zeno Group. “Gen Z’s number one ambition is to build a better world through the strength of collective action. Those brands that do not put authentic and actionable Purpose at their core risk losing one of the most influential youth generations on the planet.”

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Ethical Biz

FedEx Cares helps 2,400 Filipino students start the school year healthier

This initiative is part of FedEx Cares, the company’s global community engagement program, and aims to improve the health and well-being of Filipino students ahead of the upcoming school year.

Published

2 days ago

August 18, 2026

KickstartMag Staff

Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, collaborated with international non-profit Feed the Children to address health challenges by donating hygiene kits to 2,400 grade school children from fishing and farming communities in Bohol and Zamboanga del Norte.

This initiative is part of FedEx Cares, the company’s global community engagement program, and aims to improve the health and well-being of Filipino students ahead of the upcoming school year. A total of 14 FedEx employees supported the effort by assembling and delivering the kits, which include soap, shampoo, face towels, toothbrush and toothpaste – helping children maintain proper hygiene and stay focused on their education.\

Beyond providing essential supplies, the program promotes lasting behavior change through school-based orientation sessions in 11 schools, encouraging consistent, daily hygiene practices among students. Studies show that handwashing with soap can reduce diarrheal diseases by up to 30% and acute respiratory infections by up to 20%, underscoring the importance of early education and access to basic hygiene tools. Oral health remains a growing concern, with the Philippine Dental Association reporting that 72% of Filipinos suffer from tooth decay, with school-aged children among the most affected, making it a leading cause of school absenteeism.

“At FedEx, we believe that access to basic hygiene is fundamental to a child’s ability to learn and thrive. Through this initiative, we are not only delivering essential supplies but also fostering healthier routines and stronger foundations for learning,” said Maribeth Espinosa, managing director, FedEx Philippines. “By providing hygiene kits and health education, we aim to create a lasting impact and empower Filipino children to stay in school and reach their full potential.”

Since 2023, FedEx has worked with Feed the Children to deliver resources that support the needs of more than 5,000 children across the Philippines.

Ethical Biz

AXA Philippines mobilizes over 2,000 employees nationwide to support communities through volunteerism

This year’s celebration underscored the company’s belief that they can achieve more meaningful change when they work as one, while marking a shift toward long-term partnerships that empower communities to grow sustainably.

Published

2 days ago

August 18, 2026

KickstartMag Staff

AXA Philippines, one of the largest and fastest-growing insurance companies in the country, reaffirmed its commitment to create lasting social impact through AXA Week for Good (AWFG) 2026, bringing together over 2,000 employees nationwide under the theme “AXA on a Mission: Together We Move Forward.”

“When our employees come together, the impact multiplies. This year, we’re investing more into partnerships that can help communities thrive in the long run. We wanted volunteerism to go beyond participation and become part of a sustained journey with our partners through livelihood initiatives, skills sharing, and learning and sustainability programs,” said Sharon Hernandez, Chief Human Resources Officer of AXA Philippines.

From Volunteerism to Sustainable Community Development

A key milestone of this year’s AWFG is the continued development of the Medinilla Café, a livelihood project in Siniloan, Laguna that grew from AXA’s tree-planting and forest restoration efforts last year in collaboration with Fostering Education and Environment for Development Inc. (FEED). Through the first-ever “Declutter for a Purpose” initiative, AXA employees raised cash donations by selling preloved items to help sustain the café’s operations and create livelihood opportunities for local residents. The unsold goods will be donated to partner communities to extend the initiative’s impact and minimize waste.

Building on the success of AXA Forest, the company is also expanding support to community gardens in partnership with Project PEARLS, a non-profit organization with a mission to help the poorest of the poor children have a better life by giving them PEARLS: Peace, Education, Aspiration, Respect, Love and Smiles through education, empowerment, nutrition, nourishment, and healthcare. The partnership aims to help improve food security and create potential income sources for families.

Learning That Inspires Action

Throughout the week, employees also deepened their understanding of social and environmental challenges through the “Impact for Action Podcast Series,” featuring experts and nonprofit partners who shared practical insights on literacy, sustainability, disaster preparedness, workplace safety, circular economy practices, and environmental stewardship.

Partner organizations included BINHI English Literacy Foundation, FEED Inc., Asia Society for Social Improvement and Sustainable Transformation (ASSIST), Humble Sustainability, Upstyle, The Soilmate Collective Inc., and AXA Foundation. The series also highlighted volunteer opportunities that extend beyond AWFG, encouraging year-round engagement.

Employees Turning Everyday Actions into Lasting Impact

Additionally, employees participated in a range of hands-on activities over the course of the week. An “e-Waste Collection Drive” promoted responsible disposal by collecting used electronic devices for refurbishment or recycling, with proceeds benefiting Project PEARLS.

Meanwhile, remote volunteers contributed through “Learning Buddies,” creating reading activity sheets for young learners, and “Love in Every Bite,” sharing nutritious, budget-friendly recipes with partner communities.

AXA Week for Good is the flagship annual celebration of AXA Hearts in Action, the company’s global employee volunteering program. With a focus on community partnerships, this year’s AXA Week for Good continues to show the impact of collective action, through volunteerism, skills sharing, and supporting livelihood initiatives, reflecting the company’s commitment to helping protect what matters and build more resilient communities.

For more information about AXA Philippines and its community initiatives, visit www.axa.com.ph

Ethical Biz

Canon Marketing Philippines leads Brigada Eskwela to help prepare Lagro High School for new school year

Beyond the physical improvements, the initiative reflected the collaboration and community spirit that Brigada Eskwela represents each year.

Published

3 months ago

May 29, 2026

KickstartMag Staff

Canon Marketing Philippines recently led faculty, students, and employee volunteers at Lagro High School for this year’s Brigada Eskwela, helping prepare classrooms ahead of the opening of classes.

The activity brought together Canon employees and the school’s student council to repaint and refresh classrooms, creating a more welcoming environment for returning students. Beyond the physical improvements, the initiative reflected the collaboration and community spirit that Brigada Eskwela represents each year.

Volunteers worked side by side through a morning of paint-streaked shirts, teamwork, and meaningful conversations, all toward a common goal: classrooms where students feel motivated to learn and grow.

Canon Marketing Philippines also donated printers to support the school’s teaching and administrative needs, reinforcing the company’s commitment to empowering educators and students through technology.

“Our participation in Brigada Eskwela reflects Canon’s Kyosei philosophy of living and working together for the common good,” said Anuj Aggarwal, President and CEO of Canon Marketing Philippines. “We believe education plays a vital role in shaping communities, and through simple but meaningful initiatives like this, we hope to help create better learning environments for students and teachers alike. Kyosei is most meaningful when experienced through collective action and genuine care for others.”

Through initiatives like Brigada Eskwela, Canon Marketing Philippines continues to strengthen its corporate social responsibility commitment by supporting communities and contributing to spaces where people can learn, connect, and thrive.

Canon is a multibillion-dollar company with one of the most extensive product lines of digital imaging devices. 2020 marks the company’s 35th consecutive year it has been ranked among the top five U.S. patent holders and the 16th consecutive year it has been ranked first among Japanese companies for the number of U.S. patents granted. It continues to enrich lives through technological innovation.  

Guided by its commitment to its Kyosei philosophy of living and working together for the common good, Canon provides total imaging solutions to improve personal and professional lives. The brand ranks as one of the top 20 brands in the region according to a 2018 study conducted by Campaign Asia-Pacific and Nielsen thanks to its strong reputation on performance and good corporate citizenship.  

Canon Marketing (Philippines), Inc. has offices spread across the Philippine archipelago supported by its vast network of authorized service centers. Recognitions and awards received include the Corporate Award and Gold Bagwis Seal of Excellence for providing distinctive service to customers.   

Canon Marketing Philippines reaffirms its dedication to sustainability, integrating eco-friendly practices across all its operations and product lifecycle, striving for a greener future for generations to come.   