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Consumers are four to six times more likely to buy from brands with strong purpose – study

A global study analyzing the business value of brands having a well understood Purpose has revealed a strong business benefit as consumers are four to six times more likely to buy from, trust, champion, and defend companies with a strong Purpose.

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A global study analyzing the business value of brands having a well understood Purpose has revealed a strong business benefit as consumers are four to six times more likely to buy from, trust, champion, and defend companies with a strong Purpose.

The 2020 Zeno Strength of Purpose Study, commissioned by Zeno Group, the global, integrated communications agency, surveyed more than 8,000 individuals across 8 markets (United States, Canada, United Kingdom, France, China, India, Singapore, Malaysia). As part of the study, consumers rated their perceived strength of Purpose of more than 75 brands. Zeno then performed a correlation and regression analysis to understand the relationship between consumers’ perceptions of a brand’s Purpose and their attitudes and intended behavior toward them.

Zeno found that when a brand is perceived to have a strong Purpose, consumers were:

  • Four times more likely to purchase from the brand;
  • Six times more likely to defend that brand in a challenging moment;
  • Four and a half times more likely to recommend (champion) the brand to friends and family;
  • Four times more likely to trust the brand.

Globally, France and the UK emerged as the countries most likely to trustchampion and defend a brand with a strong Purpose; consumers in Malaysia, India and Singapore were most likely to buy from a brand with a strong Purpose.

The survey also found that the benefits of a strong Purpose held across regions and generations, with 82% of consumers saying they took action to support a company or brand when they believed in its Purpose, sharing positive opinions of that brand with others, encouraging others to support or buy it, or starting to buy from the brand themselves.

Elements of Purposeful Brands

Zeno asked survey respondents to identify the top attributes of purposeful brands and uncovered eight key elements:

  • Fair treatment of all employees
  • Products or services that reflect the needs of people today
  • Ethical and sustainable business practices
  • Support for important social causes
  • Creation of new job opportunities
  • Diverse and inclusive culture
  • Issue advocacy
  • Strong set of values 

In North America and Europe, respondents ranked “fair treatment of employees” as the number one element of a purposeful brand. In Asia, consumers rated making “products and services that reflect the needs of people today” as the top element of a purposeful brand.

The Purpose Paradox

Consumers have also raised the bar and are looking to companies to advance progress on important issues within and outside of their operational footprint. Ninety four percent of global consumers say it is important that the companies they engage with have a strong Purpose. However, a significant gap exists as only 37% believe companies today actually do. Moreover, 83% of consumers surveyed globally said companies should only earn a profit if they have a positive impact, implying consumers have developed an expectation for brands and companies to have a higher calling beyond earning profits and rewarding shareholders.

When it comes to Gen Z – teens and 20-somethings – the stakes for brands couldn’t be higher, as many of these young people are in fact their own brands.  They expect brands to live their Purpose with action and to responsibly and consistently wield their economic and social power for good.

“By evaluating over 75 global companies, this is truly the first study of its kind directly linking the strength of a brand’s Purpose to reputation and business benefits. The data proves that consumers expect companies to have a more meaningful reason for being and are making decisions about what to buy and where to work with an eye toward supporting those that share their values,” said Alison DaSilva, Managing Director, Purpose & Impact at Zeno Group. “Yet, companies are leaving equity and opportunity on the table as the majority of consumers do not believe companies today have a clear and strong Purpose. It has never been more important for companies to not only articulate their Purpose, but to consistently demonstrate that Purpose in how they operate, support issues and engage with all stakeholders.”

Holding Brands Accountable

The study also found the so-called “cancel culture” expressed in respondents’ replies, as nearly eight-in-ten (76%) global consumers indicated they will act against brands whose Purpose, values or behaviors they disagree with, by no longer buying from the brand, switching to a competitor, or discouraging others from buying  or supporting it. 

The cancel culture behavior appears strongest among younger generations, with 88% of Gen Z and 85% of Millennials saying they were more likely to act negatively towards a brand they disagreed with. Primary actions included sharing their opinions with family and friends, whereas Boomers and Matures were more likely to act with their wallets, saying they would stop buying from the brand altogether.

The inclination for consumers to act against brands or companies they disagreed with was stronger in Eastern countries (China, 92%; Malaysia, 91%; Singapore, 89%). Meanwhile, in the United States, Canada, France, and the United Kingdom, consumers were slightly more forgiving of brands when they disappointed.

Younger Generations: Valuing Purpose

While respondents across generations recognized the strength and importance of Purpose, younger generations were most likely to champion on behalf of brands with a strong Purpose. Findings included:  

  • 92% of Gen Z and 90% of Millennial respondents say they would act in support of a purposeful brand – at least 10 percentage points higher than other generations surveyed.
  • 87% of Gen Z and 84% of Millennials state it’s a CEO, Founder, or Owner’s responsibility to drive a brand’s Purpose – six-to-three percentage points higher than all respondents.
  • 70% of Gen Z and Millennials feel a brand should have a Purpose they personally believe in – 22 percentage points higher than Boomers and Matures.
  • Across all survey questions, Gen Z led all generations in their positive affirmation of a brand’s Purpose. 

“When it comes to Gen Z – teens and 20-somethings – the stakes for brands couldn’t be higher, as many of these young people are in fact their own brands.  They expect brands to live their Purpose with action and to responsibly and consistently wield their economic and social power for good,” said Therese Caruso, Managing Director, Global Strategy & Planning at Zeno Group. “Gen Z’s number one ambition is to build a better world through the strength of collective action.  Those brands that do not put authentic and actionable Purpose at their core risk losing one of the most influential youth generations on the planet.”  

Ethical Biz

Epson announces new printer sustainability campaign, ‘Be Cool’

The campaign is fueled by Epson’s range of EcoTank and Business Inkjet printers that use Heat-Free Technology to deliver advanced benefits over laser and thermal inkjet technology. It also features the world’s first dry process office paper-making system, PaperLab.

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In many industries, one of the most significant side effects of the increased output impact on the environment, with greater use of resources affecting carbon footprint. For businesses, it can be a tricky balancing act to weigh productivity against sustainability, but the two do not have to be mutually exclusive. 

This is the premise of Be Cool, the new printer sustainability campaign launched by Epson Southeast Asia. The regional campaign was created to remind customers that it is possible to maximize efficiency and productivity while reducing environmental impact. Banking on the brand’s expertise in innovation, businesses can choose to Be Cool and discover how Epson technology makes the sustainable choice a simple one.

The campaign is fueled by Epson’s range of EcoTank and Business Inkjet printers that use Heat-Free Technology to deliver advanced benefits over laser and thermal inkjet technology. It also features the world’s first dry process office paper-making system, PaperLab.

“Our Be Cool campaign demonstrates how Epson’s Heat-Free Technology and PaperLab can transform the way businesses work by helping increase productivity, while saving on energy consumption and use of resources. By making the switch to our cool products, businesses can take an active role in the journey towards promoting greener, more sustainable businesses across Southeast Asia,” said Tan May Lin, Regional Director for Epson Sales Division, Retail Products, and Regional Brand & Communications.

Printing can Be Cool

Be Cool brings three product lines front and centre to highlight how its eco features can help significantly streamline processes and give businesses a competitive advantage.

Epson’s Heat-Free Technology ensures that its EcoTank and Business Inkjet printers use no heat in the ink ejection process, which means less power consumption and more savings on electricity costs.

With this original technology, no heat is required for printer warm up, allowing you to save time with consistent high-speed printing. Since inkjet printers do not have fusers that need heating, less energy is consumed, resulting in cost savings for the business. Epson’s EcoTank and Business Inkjet printers also use fewer parts and consumables that require replacement which minimizes user intervention and increases productivity.

Pushing the envelope on environment-friendly technology is Epson’s first in-office paper recycling system, PaperLab. Powered by Dry Fiber Technology, PaperLab turns wastepaper into new paper, using a virtually dry process, in just 3 minutes. It uses only about 1/100th of the water it takes to make an equivalent mass of ordinary paper so that businesses conserve water while reducing the volume of paper that must be transported to off-site recyclers.

When data security is crucial for your business, PaperLab delivers absolute certainty that key confidential waste is safely and effectively destroyed. It removes toner and inks and reduces the wastepaper into fibers. This means information stays safely on site with no need to trust external contractors.

With PaperLab’s unique technology, water is conserved, less heat is used, carbon footprint is reduced, and wood resources are saved. Combined with Epson’s heat-free printing solutions, PaperLab helps build a recycling loop in the office and promotes a circular economy for businesses.

Make the switch

By highlighting the synergy between Epson’s Heat-Free Technology or Dry Fiber Technology with the products’ productivity features, the Be Cool campaign presents how performance and sustainability can go hand in hand and urges businesses to make the green choice with Epson’s business solutions. 

To learn how you can make the switch to sustainable technology, visit the website or get in touch with your local Epson Authorized Dealers.

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Ethical Biz

Holcim pushes for more women in workforce to drive performance

Holcim Philippines, Inc. has been recognizing employees who significantly contribute to business performance aligned with its core values. In over a decade that the company has implemented its Saludo employee recognition program, four women have won the top prize—the Mahusay Employee of the Year award.

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Since 2008 building solutions provider Holcim Philippines, Inc. has been recognizing employees who significantly contribute to business performance aligned with its core values. In over a decade that the company has implemented its Saludo employee recognition program, four women have won the top prize—the Mahusay Employee of the Year award.

The latest female Holcim Philippines employee to win this top award is Luningning Donato, an engineer heading the quality assurance team of the company’s plant in Norzagaray Bulacan. Donato was recognized last January for leading 2020 initiatives that improved the quality of products, raised efficiency of operations, and generated substantial savings.

Conferring its highest employee award to a female employee is important in Holcim Philippines’ efforts to attract and retain more women. It shows that in a company with over a thousand employees who are mostly men, women are provided the same opportunities to excel and be recognized for their contributions.

Holcim Philippines is keen on diversifying its talent pool of, which only 21 percent are women in 2020. The company believes that improving gender diversity can enrich the company with new perspectives that trigger innovative ideas and approaches that boost performance.

The company’s top management is leading this drive. In a message to the company for National Women’s Month this March, Holcim Philippines President and CEO Horia Adrian reiterated that the organization will to push for more female talents to enter and thrive in the company.

“I would like to see more women empowered in our company. I would like to see more women in leadership positions, operations and the market. I am convinced they will help us build a better company,” he said.

This mindset from the top management reflects on the initiatives implemented to make the company more welcoming to women such as building more female lavatories and breast feeding stations in all its sites. The company also requires a female candidate to be included in all of its recruitment for vacant positions. Furthermore, Holcim Philippines regularly holds National Women’s Month celebration at all sites to show appreciation for female employees’ contributions.

The company already has some notable achievements since it focused on improving diversity and inclusion. For instance, a woman heads its plant in Mabini, Batangas. And the company’s Senior Vice President for Finance and Vice Presidents for Strategy, Legal and Compliance, and Communications are women.

Another woman holding a top leadership post is Det Tansingco, a Senior Vice President for Organization and Human Resources. She believes that it is important to show women that they can have a successful career in an industrial company like Holcim Philippines.

“Science, Technology, Engineering, and Mathematics or (STEM) are fields that are the building materials industry heavily gets its talent from. These are dominated by men not just in the Philippines, but all over the world. To get more women into these disciplines, we need to show female talents that they can succeed in these as well,” she said.

Tansingco said that for the past four years, the company has been sharing the stories of its excellent female talents on Holcim Philippines’ social media account during National Women’s Month. This year, Holcim Philippines featured Donato and other female leaders responsible for initiatives to improve the company’s environmental performance, create new digital platforms to engage customers, work with communities, and maximize the efficiency of operations to serve the market.

Tansingco is hopeful the positive reception to these campaigns will help the company attract more female talents, make current ones stay, and encourage the men in the organization to help develop the next generation of lady leaders.

“Sustainability and innovation are two of our focus areas in growing the company. We need people who have the curiosity and passion to drive these. Expanding our talent pool improves our ability to get people with these values. Through our campaigns, we’d like inspire female employees that they have a place in STEM and show that our company welcomes them,” she added.

Tansingco is confident that the company’s consistent efforts to highlight the importance of diversity and inclusion will help it sustain gains in this area and develop more female leaders.

“We look forward to having more women join Holcim Philippines and add their perspective in transforming the company for the better,” she said.

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Ethical Biz

Smart to power cell sites with green energy through fuel cell technology

Smart’s shift to green energy follows the announcement of the Department of Energy in Q4 of 2020 that the Filipino government will no longer accept proposals to build new coal power plants, from the new Energy Conservation and Efficiency Act signed into law in 2019. These significant policy shifts help boost the deployment of cleaner energy sources, to help ensure more sustainable growth for the country.

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Photo by Aaron Burden from Unsplash.com

In an effort to transition to more sustainable and environment-friendly solutions, while providing connectivity to more communities, Smart Communications, Inc. (Smart) will roll out fuel cell sites in challenged-grid areas nationwide starting Q2 2021 until the end of the year.

As the wireless arm of the Philippines’ largest integrated telecommunications company, PLDT Inc., Smart’s shift to green energy follows the announcement of the Department of Energy in Q4 of 2020 that the Filipino government will no longer accept proposals to build new coal power plants, from the new Energy Conservation and Efficiency Act signed into law in 2019. These significant policy shifts help boost the deployment of cleaner energy sources, to help ensure more sustainable growth for the country.

“PLDT and Smart are active advocates of sustainable development.  As we face daunting challenges on how to protect our environment and promote more equitable social development, Smart’s cutting-edge technologies can play a significant role in rallying the right socio-environmental mindset and driving a greater sense of responsibility to the planet,” said Smart Communications President and CEO and PLDT Chief Revenue Officer Alfredo S. Panlilio.

Smart’s 2021 foray to green technology will be made possible through a partnership with Denmark-based renewable energy company SerEnergy. A world-leading developer and supplier of methanol-based fuel cell solutions, the company will install over 90 green cell sites for Smart in off- and bad-/challenged grid urban and rural locations.

What is fuel cell technology?

In a fuel cell, hydrogen and oxygen are combined to generate electricity, heat, and water to produce electricity through an electrochemical reaction, instead of combustion. The system is based on methanol-powered fuel, which can be combined with solar, wind and other renewable resources to present a sustainable, cost-effective eco-system. Stationary fuel cells provide virtually emission-free power and do not produce particulate pollutants or unburned hydrocarbons. They emit less carbon dioxide than other technologies, and when using fuel generated from renewable sources such as biomass, fuel cells are completely carbon neutral.

“Smart’s transition to green energy places the company upfront as one of the pioneers in its industry, setting an important agenda in securing the environment through sustainable solutions,” said PLDT and Smart SVP for Network Planning and Engineering Mario G. Tamayo.

With over 15 years of experience with cutting-edge fuel cell technology, with power and backup solutions for telecom as a prime segment, SerEnergy also provides utility and industrial sectors with methanol-based fuel cell systems. “We are excited that Smart has chosen our clean power technology that besides from delivering people-, nature- and environmentally friendly energy, makes no compromise on quality,” said SerEnergy Commercial Manager Morten Thomsen.

Aside from the environmental benefits of fuel cell -powered sites, the technology is said to be more cost-effective over the lifetime of the unit, compared to existing technologies. In cost-per-unit-of-energy terms, methanol compares favorably with both gasoline and diesel.

In many cases, fuel cells are also able to offer higher reliability, with no degradation of capacity over time and limited maintenance needed. These solutions also operate with low noise and vibration, meeting regulations for low environmental impact. In terms of safety, methanol is less prone to ignite than gasoline.

GSMA’s Race To Zero global movement

Smart’s partnership with SerEnergy follows its commitment to the Race to Zero campaign of the United Nations and GSM Association (GSMA), as a member of the trade alliance’s Climate Action Task Force.

The movement of the global industry organization of mobile network operators highlights broad-based commitment to zero emissions from all stakeholders, building back better from the COVID-19 context. Race to Zero is a global campaign that aims to mobilize leadership and support from business cities, regions, and investors for a net zero greenhouse gas emissions economy by 2050, preferably earlier.

“PLDT and Smart have been incorporating sustainable development into our strategies and have adopted relevant practices such as shifting to green technologies, progressively improving operational efficiencies, and pursuing the use of renewable energy in our facilities,” Panlilio said.

Live Smarter for a Better World

Smart’s venture into fuel cell technology for more environment-friendly cell sites is a key pillar of its “Live Smarter for a Better World” campaign. Under the movement, Smart intends to inspire people to commit to sustainable actions with lasting, positive impact to society.

“Being the country’s largest telecommunications company has put us in the best position to give back to society through initiatives that leverage on our integrated technology, digital innovations, and robust network – the fastest in the Philippines,” Panlilio said.

Smart aims to increase public awareness on green energy as it deploys fuel cell -powered sites until the end of 2021. “This initiative underscores what we have communicated in our Better World campaign: That we should strive to save what we can, while we can. Share more knowledge to build, and not to destroy. Show the ways to heal, and not to hurt. That we should strive to live smarter and make the world better, as we have the power to create a better world not just for our individual selves, but for the good of all,” Panlilio detailed.

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