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5 Things to know about digital archiving

For businesses to embark on their digital transformation journey, they first have to make paper-based information ready to be accessed, analyzed, and quickly utilized, which means digitizing massive amounts of records. Here are some of the advantages that digital archiving provides to companies that embark on digital transformation.

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The only permanent thing in the world is change, and the companies see that the traditional practices of business operations are coming to an end. To continue their businesses and create a faster and more efficient way to conduct document workflow, transactions, and other processes, they have taken the significant step of digital transformation. 

However, for businesses to embark on their digital transformation journey, they first have to make paper-based information ready to be accessed, analyzed, and quickly utilized, which means digitizing massive amounts of records. Here are some of the advantages that digital archiving provides to companies that embark on digital transformation:  

Safely Stored Data 

Paper documents are always prone to damage that even a simple crumple can tear it apart, and it can also be lost or misplaced. Recovering damaged data can cost businesses large amounts of time and money, or they may need to make a whole new document since paper documents can be gone for good. Still, digitizing records solves this problem since it is safely stored in online archives where multiple copies can be made for backup and easy access of employees.  

Improved Productivity and Efficiency 

Looking for documents through numerous filing cabinets and other papers kills employees’ crucial time when they could have spent it on other priorities. Some business processes require original files rather than copies because of legal reasons. However, if the file is stored digitally, employees no longer need to waste time searching for it or settling on copies. 

Employees will only take seconds to find files if stored digitally, making them more efficient in finishing tasks and being free from the stress and discomfort of rummaging through piles of documents. In addition, they can now share important information between departments with ease. 

Eco-Friendly and Saves Space 

Another reason why storing vital data digitally, other than safety, is because the old way of storing data requires many resources such as papers, folders, filing cabinets, rooms, and other stationery materials. An archive room alone costs a huge amount of operational expenses, and the large amount of papers used in the process is not environmentally friendly. 

Switching to digital archives no longer requires large rooms and unlimited amounts of paper to keep records and vital documents stored. Employees will only need their office computers or laptops and immediately have the information they need to fall in front of them. 

Secured Records and Safe from Unauthorized Use 

Confidential data needs constant monitoring to ensure that it is where it needs to be. Personnel tend to misplace or lose paper documents permanently, endangering the personal information of the patient or the integrity of the medical facility. Digitizing documents and archiving it online can help personnel closely monitor the location of these files and ensure backup files for emergencies. 

Immense Flexibility 

Since files are stored online, it lets employees access the documents almost anywhere as long they have the gadgets and the authorization to retrieve it. For instance, hospital staffers can immediately have the patient profile they need without prolonging their waiting time. Business executives can access financial reports in their homes and instantly know the status of their companies. 

Digital archiving leads businesses to begin their digital transformation by converting crucial records into digitized documents, which is the cornerstone of every enterprise. For companies to start creating their digital archives, it must first find the perfect tool to digitize physical documents. 

Fujitsu’s document scanning solutions create a paperless organization to accelerate digital transformation efforts. From mobile-scanning and one-touch document imaging to production-level leading-edge imaging technologies, Fujitsu’s scanners are built to fit organizations’ unique needs. 

Fujitsu Philippines has made Japanese IT design and technology available through its server, storage, and scanning hardware and solutions. The company also offers cloud technology that provides relevant and cost-effective IT solutions to all organizations of various sizes and needs. 

Tech & Innovation

Filipino-founded audio company finds growth globally amid a pandemic

H-Audio Technologies is an audio tech company founded in 2017 by a Filipino American whose primary purpose was to sell sports headsets to raise money for the troubled, underprivileged Filipino youth.

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The coronavirus pandemic has been a nightmare for millions of businesses in every sector; most especially with the audio industry. There has been nothing but losses for huge companies such as Danish brand Bang & Olufsen who saw over one year’s worth of losses every single quarter, and Bose closing over a hundred stores this past 2020. With millions of loyal customers jobless, manufacturing services and shipping costs at ridiculous prices, and cashflow drying up, many wonder how they will survive.

But amid all the unfortunate circumstances, some companies were lucky enough to strategically build their business model canvas to survive an economic crisis.

H-Audio Technologies is an audio tech company founded in 2017 by a Filipino American whose primary purpose was to sell sports headsets to raise money for the troubled, underprivileged Filipino youth.

“I was a troubled kid and a nutcase growing up, so I pretty much know what these kids are going through on a day-to-day basis, and why they make the bad choices that they choose,” says founder Marcelle Marcelino, a veteran radio broadcaster and music industry veteran in the Philippines.

“I tried the white labeling route where I would ask get an already made product and stamp my logo on it, but unfortunately being a DJ and studio sound engineer for over two decades, I was never satisfied with the outcome. So I did what most would not do, fly around various cities, meet with manufacturing plants, and source every part that I needed to create a pretty solid product in terms of sound and durability.”

Going on its fourth year this June, H-Audio has already collaborated with major brands and companies such as Coca-Cola, Huawei, Philippine Airlines, and even the likes of Kobe Bryant who needed their own audio components and products manufactured for them.

On the other side of the spectrum, H-Audio currently has their own products in major retail stores such as Urban Gadgets, Power Mac Center, The Listening Room, and many others nationwide, such as the PH3, a Filipino designed active noise cancelling headphone whose majority proceeds (60%) goes towards animal welfare & programs to help the troubled Filipino youth.

They also are not stopping there with growth and expansion as their primary driver, H-Audio has been very busy the past year forming a solid partnership with a US-based company, The Four Pillars Company; a service supplier for multi-family, hospitality, and healthcare buildings. Some of their biggest current projects together this 2021 is innovating student housing projects and hotels with their customized audio mirrors, multimedia tables, and other products specifically made for their current on-going projects in Florida, Utah, and Alabama.

“The Four Pillars Company is proud to partner with H- Audio. The most valuable part of our partnership with H-Audio is their vision of infusing technology and audiophile-quality sound into everyday products. H-Audio has an eye for detail and design that creates excellent user interfaces for our clients.  Lastly, their vision to produce products that aren’t available from other manufacturers keeps us several steps ahead of our competition,” says J. Ryan Barrett, President and CEO of The Four Pillars Company.

Taking more giant leaps, H-Audio has also been in negotiations with a certain Brazilian company to open H-Audio Brazil by the end of 2021, along with its current trajectory to expand operations in Australia; all for the goal of having more people worldwide experience high quality audio products at a very fair price.

Definitely something a lot of us who have to stick to budgeting our expenses during what seems to be a never ending pandemic, really need.

For more information on H-Audio Technologies, head to the company’s Facebook page; Instagram account; and YouTube channel.

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Tech & Innovation

4 Things that make people feel good about using chatbots

A recent study identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential importance of the findings to corporate brands.

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A recent study identified four factors that predict user satisfaction with customer service chatbots. The study also found that a positive chatbot experience was associated with customer loyalty, highlighting the potential importance of the findings to corporate brands.

“Chatbots that use artificial intelligence to address customer needs are already in widespread use, and are expected to become even more common over the next few years,” says Yang Cheng, corresponding author of the study and an assistant professor of communication at North Carolina State University. “We wanted to know how these chatbots are affecting the user experience and how they affect the way consumers feel about brands.”

For this study, researchers conducted a survey of 1,064 consumers in the US who had used a chatbot from at least one of the 30 US brands with the most highly regarded chatbot services. These brands represent industries ranging from fashion to food to software.

The researchers found there were four attributes that positively predicted user satisfaction with a chatbot.

1. The most powerful predictor was convenience.

Cheng says: “If people thought chatbots were fast and efficient, they were more likely to be satisfied. I can sympathize with those people – I hate talking to customer service and being transferred from one person to another.”

2. Focus on iInformation.

It matters if the chatbot provided information that was useful and relevant to the user.

3. Entertainment counts.

It also matters if interacting with the chatbot was pleasant or fun.

4. Social presence.

Lastly, if the chatbot made users feel like they were interacting with an intelligent being, they are more prone to using chatbots.

But one factor was associated with reduced customer satisfaction: perceived privacy risk.

Specifically, if users felt that the information they were sharing with the chatbot could be misused, they were more likely to report being dissatisfied with the chatbot service.

“Companies need to pay attention to these results as they invest in AI-driven chatbot services,” Cheng says. “Because we also found that a customer’s satisfaction with their chatbot experience was associated with the customer’s loyalty toward the relevant brand. This really highlights the importance of taking steps to protect consumer data – and ensuring that chatbot services are convenient, fun and helpful.”

The paper, “How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use,” appears in the Journal of Broadcasting & Electronic Media. The paper was co-authored by Hua Jiang of Syracuse University.

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Tech & Innovation

Dell Hybrid Client delivers increased flexibility to employees and IT

As the world’s first client computing software with hybrid cloud management, enabling easy access to applications and data regardless of where they live – in the public cloud, private cloud or on the user’s device.

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Dell Technologies unveiled Dell Hybrid Client to meet the changing needs of businesses, end users and IT. Dell Hybrid Client is a centrally managed client software solution that is ready to deploy with select Dell mobile and desktop devices, helping employees get to work quickly with a consistent experience. As the world’s first client computing software with hybrid cloud management, enabling easy access to applications and data regardless of where they live – in the public cloud, private cloud or on the user’s device. 

In an increasingly cloud connected world, organizations need to easily deploy and maintain data and applications from a variety of locations without burdening IT teams or hindering employee productivity. Dell Hybrid Client simplifies and personalizes the user and IT experience while still providing security and flexibility across devices and work environments. Features like built-in everyday productivity applications, browser security, and others are available out-of-the-box and managed through the cloud empowering employees to work how and where is best for them. 

“At the core of Dell Hybrid Client sits an elevated experience for both employees and IT teams,” said Brooke Huling, vice president, Modern Computing Solutions Group, Dell Technologies. “For employees, Dell Hybrid Client delivers the same, personalized experience regardless of the device you chose to work on. Everything you need is at your fingertips. For IT, we’ve opened access to multiple clouds enabling experiences to be scaled and customized for workforces at rapid pace.” 

“Our recent study on remote work readiness revealed that employees across APJ had difficulties accessing internal company resources while working from home,” said Jean-Guillaume Pons, vice president, Client Solutions Group, Asia Pacific, Japan and Greater China, Dell Technologies. “Today, as APJ organizations continue scaling their technologies to help employees remain engaged and productive, it is important to ensure employees can easily access the applications and data they need, without compromising security. Dell Hybrid Client can help both organizations and employees, regardless of working locations and the devices they use.“

“Dell Hybrid Client has the potential to be a game-changing offering,” said Rob Enderle, President and Principal Analyst, Enderle Group. “The new work from anywhere environment coupled with the need to support virtual, local and cloud apps means we’re approaching a window of opportunity for a new client computing solution. Dell has the breadth and reach to drive such a shift in the industry.” 

How it works

Dell Hybrid Client begins with single sign-on where users will find their personalized desktop interface and all their applications, whether in the cloud or virtual. This first-of-its-kind solution provides: 

  • Security at every touchpoint: Securely scale to thousands of users while still protecting employee and company data through built-in features including system lockdown, secure boot, user file encryption and more. 
  • Simplified Workflow: Your workday doesn’t need to be interrupted as users have secure access to web and virtual applications from Citrix, VMware and Microsoft and various storage locations.
  • Optimized Productivity: Zoom or Microsoft Teams clients run locally, enabling faster collaboration while helping reduce strain on IT infrastructures. 
  • Consistent Experience: With an enhanced “Follow-me” feature, users will find their applications and data on any supported desktop interface – even after changing devices. 
  • Flexibility in Cloud Providers: Organizations can embrace a more flexible mindset by supporting and seamlessly integrating from Wyse Management Suite’s multiple cloud vendors including, Google Cloud and Microsoft Azure.
  • Comprehensive Software Support: With ProSupport, Dell Hybrid Client users receive proactive resolution. With automatic alerts and case creation, remote diagnosis and access to ProSupport engineers, employees can experience little to no downtime and IT can proactively support business needs. 

Dell Hybrid Client is currently available across a variety of desktop, VDI and mobile form factors – including the OptiPlex 7090 Ultra, OptiPlex 3090 Ultra, Wyse 5070 and the new Latitude 3320.  

The latest Dell Hybrid Client is available on 3/26. 

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