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Employee well-being a major priority for many CEOs of high performing companies – IBM

IBM’s annual study found the majority of CEOs surveyed reported empowering a remote workforce was their top priority during 2020. Half of outperforming company CEOs surveyed said managing a remote “anywhere” workforce is a top leadership challenge over the next few years, compared to 25 percent of underperformers, companies in the bottom 20 percent for revenue growth of those surveyed.

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A new IBM Institute for Business Value (IBV) study revealed a top challenge for many surveyed CEOs over the next few years is managing an “anywhere” workforce. CEOs of outperforming organizations – those who were in the top 20 percent for revenue growth of those surveyed – are prioritizing talent, technology and partnerships to position their companies for success post-COVID-19 pandemic.

Empowering Employees in the Hybrid Workplace

IBM’s annual study found the majority of CEOs surveyed reported empowering a remote workforce was their top priority during 2020. Half of outperforming company CEOs surveyed said managing a remote “anywhere” workforce is a top leadership challenge over the next few years, compared to 25 percent of underperformers, companies in the bottom 20 percent for revenue growth of those surveyed.

“The COVID-19 pandemic challenged many leaders to focus on what’s essential, like their people,” said Mark Foster, senior vice president, IBM Services. “Many employees’ expectations of their employers have significantly changed. The ‘anywhere’ workforce can require leaders to provide agile technology, to adopt more empathetic leadership models that prioritize employee well-being and to champion flexible and inclusive cultures.”

In addition, 77 percent of outperforming company CEOs surveyed report they plan to prioritize employee well-being even if it affects near-term profitability, compared to 39 percent of underperformers, reflecting that the surveyed leaders of top organizations are heavily focused on their people in this moment.

IBM recommends that leaders consider carefully the longer-term challenge of a hybrid work environment, which can include things like providing employees with digital, cloud-enabled tools for collaboration, preventing employee burnout or sustaining company culture with focus on diversity and inclusion.

  • Voluntary Attrition: In a related IBV survey of more than 14,000 global consumers, one in four employees surveyed reported they are planning to change employers in 2021, citing the need for a more flexible work schedule or location as a top reason why.
  • Diversity: Only 17 percent of CEOs surveyed ranked diversity and inclusion among the most important organizational attributes for engaging employees.

Scalable and Flexible Technology Foundations

The IBV study also revealed that the majority of CEOs surveyed see technological factors among the most important external forces that will affect their business in the next few years, following the massive disruptions of 2020.

Across the board, surveyed CEOs said Cloud, AI and IoT were the top technologies that they believe can deliver benefits for their business. However, outperforming company CEOs surveyed said technology foundations were the top challenge at double the rate of underperformers.

Growing Importance of Partnerships

Outperforming company CEOs are also more focused on partnerships, according to the IBV study. 63 percent of outperforming CEOs surveyed said partnerships have become more important for driving business performance while only about half as many underperformers said the same. Based on the results of this study, IBM’s thesis is that outperforming company CEOs are narrowing their focus to what they do best and relying on partners and ecosystems for access to broader ideas and innovation opportunities.

In addition, IBM notes that as many leaders increasingly see how their organizations can help address interconnected global issues like climate change, ecosystems may be able to play a pivotal role in driving lasting change. 

The IBV study includes recommendations from IBM for how leaders can seize this moment to reset and focus on what may be essential for success: choosing flexible and scalable technology platforms like an open hybrid cloud, investing in the holistic well-being of their people, and partnering to win with an open innovation approach.

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PLDT, Smart drive digital transformation, offer ‘lifeline’ to small biz

PLDT and its wireless arm Smart Communications, Inc. (Smart) forge ahead in extending services that enable Filipinos to thrive in the new normal, reinforcing the “backbone” of the economy.

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PLDT and its wireless arm Smart Communications, Inc. (Smart) forge ahead in extending services that enable Filipinos to thrive in the new normal, reinforcing the “backbone” of the economy.

“In the face of massive job losses in lower income sectors due to the shutdown of retail services and establishments, e-commerce platforms serve as a lifeline for minimum wage earners and small business owners. More than the bigger establishments’ digital adoption, our network services and solutions allow small players to go into online retailing and thrive in the new normal,” said Alfredo S. Panlilio, Smart Communications President and CEO and PLDT Chief Revenue Officer, at a recent online summit hosted by the Shareholders’ Association of the Philippines.

The online summit series focused on reshaping the economy through inclusive business and highlighted the role of connectivity, e-commerce platforms and digital finance in the new normal, where customers have largely shifted from in-person transactions to online.

“An IBM research shows that in the space of 12 months, the pandemic has brought forward the transition from physical shopping to e-commerce by an estimated five years.  Banking has also gone digital. Payment and financial processing can be done in a click of a finger,” said Panlilio.

Workplace transformation

Panlilio added that, in addition to this shift, workplaces have also been transformed, alongside the entertainment needs of customers–both of which are empowered by connectivity and relevant services by PLDT and Smart.

“Analysts expect that in 2022 as much as 30% of the workforce will continue to work from home multiple days a week.  Meanwhile, as people stayed home for entertainment, broadband usage across the country rose exponentially,” he said, adding that these changes drove PLDT and Smart to rethink telco’s role as enabler of passions and utility on the internet, with a genuine focus on providing Filipinos with the tools and products to survive and thrive in the new normal.  

“The increased usage of data driven by work and study from home during the pandemic speaks of telco as a utility, while the increased use of data on a personal consumption level, such as video-streaming, online stories, e-games, etc., responding to the consumer’s need to be entertained and care for their overall wellbeing, describes telco as an enabler of people’s passion and purpose.  Both roles are equally important,” he stressed.

This is aligned with Smart’s “Live Smarter for a Better World” campaign, which highlights Smart’s role in enabling customers in their pursuit of passion and purpose and achieving “personal revolutions” that generate lasting positive impact to society through connectivity, long-running community partnership programs, and CSR initiatives.

To address these growing data needs, PLDT and Smart are continuously investing in their integrated fixed and wireless networks.

“Transitioning to the new digital reality requires internet speeds to increase, coverage to expand and reliability to improve,” he said, adding that the companies continue to invest in their network infrastructure, particularly in their 5G networks, subsea cables, and towers, in order to secure the future of our country in this increasingly digital world.

Currently, PLDT and Smart are ramping up the rollout of Smart’s 5G network nationwide, which now has over 2,600 sites–the most extensive 5G network in the Philippines.

“Our investment in fiber is also crucial and continuous, to support our increasingly connected societies.  This is broadly split into the fiber connecting our homes with high-speed internet, and the enterprise point-to-point fiber network servicing the growing data demands of government and enterprise clients,” he said.

PH as ‘hyperscaler hub’

In addition to ramping up their fiber installation and repair capabilities despite the restrictions brought about by the pandemic, Panlilio said PLDT is also building capacities to bring hyperscalers into the country. “Ultimately, our vision is to help make the Philippines a strategic hyperscaler hub in the region,” he said.

Alongside all these, Panlilio said that providing network services to support the country’s COVID-19 response remains a top priority.

“The fact that network services are a crucial component in our country’s COVID-19 response is something that we take to heart.  Working with our government to deliver fast and reliable connectivity that is easily accessible where they are needed, such as in COVID isolation facilities, hospitals, health centers, LGUs, etc., is top priority for us at PLDT and Smart,” he said. “For PLDT and Smart, and telco in general, two words stand out: service and connection.”

Underpinning these services is PLDT’s fiber network infrastructure, now over 429,000 kilometers, the country’s most extensive. This fiber also supports Smart’s mobile network, which covers 96% of the population from Batanes to Tawi-Tawi.

These initiatives form a large part of PLDT’s capital expenditures, which totaled P460.7 billion in the last ten years. To address the growing data needs of their fixed and wireless customers, PLDT and Smart are prepared to invest between P88 billion and P92 billion in capital expenditures in 2021.

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Xendit to support Phl startups with Level Up accelerator program

Level Up is part of the Philippine payment startup’s commitment to championing the growth of SMEs in the Philippines, while making financial transactions safer and simpler in the digital age.

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Xendit is powering the local small and medium enterprises (SME) community in the Philippines with the launch of its Level Up program. The initiative will feature a series of master classes and challenges to give local startups the tools and know-how to scale their businesses.

Level Up is part of the Philippine payment startup’s commitment to championing the growth of SMEs in the Philippines, while making financial transactions safer and simpler in the digital age.

“Xendit is also a product of a startup accelerator in Silicon Valley, which helped us build a fast, secure, and seamless payment platform for Southeast Asia. Through our time with Y Combinator, we recognized the importance of mentorship in a startup’s growth. We hope to offer the same kind of support for local entrepreneurs and SMEs,” says Yang Yang Zhang, Managing Director of Xendit Philippines.

As the first part of the campaign, Xendit will launch the Business Pitch Challenge where they will select 50 to 100 startups who will get P3.5 million in waived fees to use their service. The selected SMEs will enjoy a secure, easy-to-integrate payment system and a seamless payment experience for their clients. The selected startups will also join a master class to learn how to maximize their payment gateway experience.

For the overall programme, the Xendit Level Up initiative will waive P3.5 million per business in free transactions for up to 1000 entrepreneurs and businesses in Philippines and Indonesia to scale and level-up, while embracing the digital transactions that are increasingly critical in the region. The company will provide comprehensive payment options, quick set-up, and instant payment process so they can be onboarded right away.

To join Level Up, create a 3-minute video to upload on Youtube with the hashtag #LevelUpPH, and submit the link of your video along with the filled up application form on http://bit.ly/xenditph-level-up from April 23 to June 30, 2021. Entrepreneurs who wish to participate in the Business Pitch Challenge can create a video pitch explaining their current product or service.

“We are excited to meet promising startups in the Philippines and see how we can work together so they can reach their idea’s economic potential. We are confident that this program can nurture the businesses of tomorrow and in turn, continue building the country’s digital payments infrastructure,” says Yang Yang.

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UPS helps its Phl customers maintain critical infrastructure following typhoon

UPS’s recent expansion of its Worldwide Express Freight (WWEF) shipment service to more postal codes in the Philippines comes as welcome news to West Point Engineering, a long-time customer of UPS.

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Sitting in a tropical storm-prone belt of the Pacific Ocean known as ‘typhoon alley,’ the Philippines experiences an average of 20 tropical storms every year. 

Last year, on top of dealing with the pandemic, the Philippines was hit by Super Typhoon Goni, the most powerful tropical cyclone in the world in 2020. Goni, or Rolly as it’s locally known, ploughed through Luzon and affected 2.7 million people, displacing 31,000 and damaging or destroying 281,000 homes. Sanitation and hygiene become immediate concerns in the aftermath of a storm like this, with essential water infrastructure usually damaged.

West Point Engineering Supplies Incorporated provides specialized products and solutions to essential infrastructures in the Philippines, such as water, energy and meteorology. 

Among its list of projects is a 10-year program with the weather information services company, Earth Networks, and the Philippine Atmospheric, Geophysical and Astronomical Services Administration. They’ll collaborate to use weather monitoring sensors that provide earlier warnings for tropical storms. 

For West Point Engineering, speed and efficiency is essential in installing and maintaining specialized equipment like weather radars, which can save lives and homes. 

That’s why UPS’s recent expansion of its Worldwide Express Freight (WWEF) shipment service to more postal codes in the Philippines comes as welcome news to West Point Engineering, a long-time customer of UPS.

Businesses like West Point Engineering will benefit from time-guaranteed palletized shipments above 70 kilograms to more areas in Bulacan, Mabalacat, Angeles City, Laguna and Batangas, allowing businesses to more easily and quickly replenish bulk inventories. This helps customers meet urgent, sometimes life-saving, delivery requirements. 

“We have been a partner of UPS for over seven years,” said Dennis Ziganay, president and CEO of West Point Engineering. “Through this pandemic, we’ve been able to meet the demands of these challenging times … thanks to UPS.” 

With businesses needing a more agile and precise process in responding to the needs of the market and its customers, accessibility is key in responding to natural disasters around the globe.

“Exporters, SMEs and long-time partners like West Point Engineering are important contributors to the local economy. As they grow and expand, we listen to their changing supply chain requirements and cater to their needs,” said Chris Buono, managing director of UPS Philippines and Indonesia. 

 “Whether it’s one of the several natural calamities that occurred in the Philippines or an ongoing pandemic, UPS is committed to delivering what matters for our customers as they bounce back from a difficult year,” Buono ended. 

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