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5 Tech trends that will shape businesses in 2022

Here are the tech trends that businesses need to look out for this 2022 as listed by SAP SE. 

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Over the last two years, organizations of different sizes and industries have realized, even more, the critical role technology and innovation play in business and society. The latest developments in technology provided more ways to ensure more connected enterprises, enabling them to survive and thrive amid the ‘never normal.’

However, these advancements in technology have just begun. As organizations prepare for the post-pandemic world, technologies that have been introduced in recent years are expected to continue evolving. The latest advances will also further transform how people interact and work. 

Here are the tech trends that businesses need to look out for this 2022 as listed by SAP SE

Embracing Digital Transformation

Since the pandemic started, the speed at which digital transformation is fundamentally changing the business landscape has dramatically increased. The developments that could have happened in a decade or so were made possible overnight in many industries.

In the Philippines, the digital sector contributes significantly to its economy. This reality indicates that organizations in the private and public sectors will continue strengthening their digital transformation initiatives. Backed by strong government support, these transformations can unlock PhP5 trillion worth of economic value by 2030, according to a recent AlphaBeta and Google report.

Nurturing Sustainability

Nowadays, embracing sustainability has become an integral part of organizations, with business leaders considering it a strategic priority. Aside from top and bottom-line, forward-looking organizations add sustainability and even purpose as dimensions to driving business success. 

Among these organizations is Metro Pacific Investments Corporation (MPIC). As a leading infrastructure investment company, MPIC commits to contribute to the achievement of the 17 United Nations Sustainable Development Goals (SDGs), particularly SDG 9, which seeks to ‘build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation.’

Recently, MPIC strengthened its digital core as it embraced cloud solutions that can help consolidate, modernize, and standardize its enterprise resource (ERP) systems on a single platform. The integration into the cloud is part of the group’s sustainability philosophy of integrating business and environmental stewardship into their investment strategies. It helps improve its operations and augment sustainability initiatives, especially since SAP, MPIC’s technology partner, embeds sustainability into its core business processes.

Meanwhile, consumers are making apparent shifts to more sustainable products and services. According to a Kantar report, 75 percent of Filipino consumers seek out brands that offer ways to alleviate impacts to the environment. Even employees now make career choices based on their employer’s responsibility towards the planet. Thus, it is now even more integral to invest in innovation that considers environmental welfare while fostering economic and social development.

Integrating Decision Intelligence, Hyper-automation

In the Philippines, the Department of Trade and Industry noted that Artificial Intelligence (AI) adoption can increase the country’s gross domestic product (GDP) by 12 percent or equivalent to $92 billion by 2030.

Digital tools like AI, including augmented analytics and simulations, make “Decision Intelligence” a realistic approach to improve organizational decision-making. Each choice or decision in such a system result from multiple process iterations, refined with the help of analytics and data intelligence. With these digital tools, decision intelligence may support and enhance human decision-making and potentially automate it, hence augmenting organizational processes to be more efficient.

Meanwhile, scalability, remote operation, and business model disruption are also becoming possible with the use of Hyper-automation. Before the pandemic, businesses have been automating many processes through technologies like Robotic Process Automation (RPA). This trend will continue to grow for automating business and IT activities using a disciplined, business-driven approach. 

Rising Low-Code, No-Code Tech 

As content creation becomes even more relevant, graphic and website designs have been streamlined so users can simply “drag” and “drop” elements to create engaging content. This trend will extend to no-code AI, where users can create systems by simply “dragging” and “dropping” ready-made modules, removing the “programming language” barrier through simple interfaces. Consequently, it will allow users to create complex and robust AI systems.

Ensuring Total Experience (TX) 

Due to the pandemic, organizations needed to have an excellent Total Experience (TX) strategy or a holistic program that combines customer, user, and employee experiences. With this strategy in place, organizations can help enhance customer satisfaction and employee productivity. 

Organizations need to focus on weaving in these experiences instead of working on them individually to help ensure that they will be more satisfied as teams that work as an integrated unit. This trend is expected to continue as businesses eliminate communication and process silos and emphasize providing unified experiences to their employees remotely working while interacting with customers.

Collaborating with a Technology Partner

As these trends arise, organizations need a technology partner to help them achieve their business goals this year and beyond. For SAP, embracing technology means ensuring that the organization becomes an intelligent enterprise. 

As a technology partner for businesses in the country, SAP helps make it easier by offering solutions like Rise with SAP, an intelligent enterprise framework to help kickstart businesses’ digital transformation journey. In the Philippines, MPIC is the first organization to adopt this cloud technology through this Business Transformation as a Service (BTaaS), offering consolidated solutions and services needed for business transformation in one package.

Rise with SAP also includes SAP and its whole ecosystem of partners assisting organizations in changing at their own terms and pace to be an intelligent and sustainable enterprise by simplifying engagement and providing a guided journey.

Tech & Innovation

Top 4 threats targeting SMBs in SEA

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Kaspersky foiled almost four-fold malware attacks targeting small and medium businesses (SMBs) in Southeast Asia (SEA) during the first half of the year.

The global cybersecurity company today revealed that its solutions blocked a total of 44,022 malware attacks against SMB employees in the region from January to June 2023, a 364% jump as compared to just 9,482 hits in the same period in 2022.

“SMBs are the backbone of Southeast Asia’s economy. They make up nearly half of the region’s GDP, contribute to 85% of jobs here, and they account for more or less 99% of the businesses in SEA. To meet the changing needs of their customers, it’s essential for this sector to embrace digitalization, albeit most are skipping the cybersecurity part of it,” comments Yeo Siang Tiong, General Manager for Southeast Asia at Kaspersky.

To help SMBs figure out their cybersecurity plan, Kaspersky shares the most common types of threats this sector faces.

Exploits

The biggest threat to SMBs in the first six months of 2023 were exploits. Malicious and/or unwanted software often infiltrates the victim’s computer through exploits, malicious programs designed to take advantage of vulnerabilities in software. They can run other malware on the system, elevate the attackers’ privileges, cause the target application to crash and so on. They are often able to penetrate the victim’s computer without any action by the user.

Trojans

The second-biggest threat were Trojans. Named after the mythical horse that helped the Greeks infiltrate and defeat Troy, this type of threat is the best-known of them all. It enters the system in disguise and then starts its malicious activity. Depending on its purpose, a Trojan can perform various actions, such as deleting, blocking, modifying or copying data, disrupting the performance of a computer or computer network, and so on.

Backdoors

The third most common threat is backdoors. These are among the most dangerous types of malware as, once they penetrate the victim’s device, they give the cybercriminals remote control. They can install, launch and run programs without the consent or knowledge of the user. Once installed, backdoors can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity, and more.

Not-a-virus

Potentially unwanted applications (PUAs) that can be inadvertently installed on your device are labeled “not-a-virus” by our solutions. Although they are listed among the most widespread threats and can be used by cybercriminals to cause harm, they are not malicious per se. Nonetheless, their behavior is annoying, sometimes even dangerous, and the antivirus alerts users because, despite being legal, they often sneak onto the device without the user realizing.

Cybercriminals attempt to deliver this and other malware and unwanted software to employees’ devices by using any means necessary, such as vulnerability exploitation, phishing emails and fake text messages. Even something totally unrelated to business, such as a YouTube link, may be used to target SMBs, as their employees often use the same devices for work and personal matters.

One of the methods often utilized to hack into employees’ smartphones is so-called “smishing” (a combination of SMS and phishing). The victim receives a link via SMS, WhatsApp, Facebook Messenger, WeChat or some other messaging app. If the user clicks the link, malicious code is uploaded into the system.

“According to our latest cyber-resilience report, in 2022, four in ten employers admitted that a cybersecurity incident would be a major crisis for their business, superseded only by a slump in sales or a natural disaster. A cybersecurity crisis would also be the second most difficult type of crisis to deal with after a dramatic drop in sales if judged by the results of the survey. Cybersecurity is something SMBs in SEA should take seriously, and we are here to help them chart their journey to building a safer business for them and for their customers,” adds Yeo.

Kaspersky experts suggest SMBs to have a comprehensive defensive concept that equips, informs and guides your team in their fight against the most sophisticated and targeted cyberattacks like Kaspersky Extended Detection and Response (XDR) platform.

To know more about Kaspersky’s latest SMB threat report, visit https://securelist.com/smb-threat-report-2023/110097/.

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Tech & Innovation

Microsoft 365 from GoDaddy empowers entrepreneurs, SMBs with professional emails, business efficiencies

A solution is to use digital tools such as Microsoft 365 from GoDaddy to address these issues and more by offering a comprehensive solution tailored to the needs of modern business owners.

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Entrepreneurs and small businesses often face the challenge of using personal email accounts for business purposes, which can make the business appear unprofessional, possibly leading to a lack of credibility and difficulty in separating personal and professional communication. A solution is to use digital tools such as Microsoft 365 from GoDaddy to address these issues and more by offering a comprehensive solution tailored to the needs of modern business owners.

In today’s competitive online marketplace, owning your name, brand, and data is crucial. To keep small businesses at the top of their game, Microsoft 365 provides the necessary tools for entrepreneurs to achieve this. Entrepreneurs can use a more professional email address that matches their domain name, enhances their brand identity and credibility as a business. Data shows that potential customers are 9x more likely to choose a business with an email address that matches the name of their business. 

Moreover, with robust data security and spam filtering, entrepreneurs can protect their data and their customers’ data with security protections built into the product offering. The tool also enables entrepreneurs to prevent other businesses from spoofing their email for data collection and offers an ad-free inbox experience. Unlike the general version, Microsoft 365 from GoDaddy also brings the users real-time online meetings and screen sharing capabilities via teams, enabling seamless communication.

Business Benefits:

  • Uninterrupted Access to the Latest Office Apps: GoDaddy’s Microsoft 365 Business Professional plan ensures uninterrupted access to the latest versions of Office applications such as Word, Excel, PowerPoint, Outlook, OneNote, and Publisher complemented by mobile apps. Automatic updates at no extra cost ensure cutting-edge tools are always available, optimizing your business needs. Simplified and secure document sharing, and collaboration are facilitated through 1 TB of secure OneDrive storage for Business and Online Office apps, ultimately boosting team productivity.
  • Data Security and Brand Protection: In today’s highly digitalized world, safeguarding business and customer data is paramount for any entrepreneur. Microsoft 365 employs advanced security measures, protecting against malware, viruses, and spam. This ensures the confidentiality and integrity of a brand’s communications, preserving its reputation.
  • Seamless Setup and Migration: Setting up professional email with Microsoft 365 is made easier with GoDaddy set-up instructions. GoDaddy expert customer care specialists can assist with a smooth transition by transferring all emails, folders, and contacts without disruption to small businesses.
  • Value and Support: GoDaddy offers a variety of plans to meet business needs with competitive pricing. Beyond affordability, the product is backed by a 30-day money-back guarantee and supported by GoDaddy expert customer care entrepreneurs and small business owners can rely on Microsoft 365 from GoDaddy assistance along the way as needed. 

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BizNews

Prime Asia Hotel thrives through technology, shared values

“Our model is to always adapt and to listen to our guests, to see their requirements in order to adjust accordingly and improve our facilities,” said Prime Asia Hotel General Manager Walid El Zeer.

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In the dynamic sphere of hospitality, Prime Asia Hotel (PAH) has carved a niche that was built on unwavering values and confidence in technology.

At the heart of its success, there is relentless dedication to offer guests a memorable stay, making use of innovative tools, coupled with a commitment to the company values: Pleasantness, Attentiveness, and Honesty.

“Our model is to always adapt and to listen to our guests, to see their requirements in order to adjust accordingly and improve our facilities,” said Prime Asia Hotel General Manager Walid El Zeer.

Making good on this promise, the hotel opened its doors to furparents who would like to bring their small pets with them. The hotel is also working to improve their facilities to soon accommodate even bigger breeds. 

Aside from that, the hotel also offers a 24-hour access to its swimming pool, a menu specially-made for kids, spa, and massage services, budget-friendly offerings, a 24/7 coffee shop, as well as diverse culinary options perfect for leisure, business, and family travelers.

“A satisfying aspect for us is providing a safe and friendly environment for families and kids, to see them happy, and enjoying their time in the hotel. It’s touching when you see them sad to leave, wanting to come back or to stay more. It gives us happiness that we are able to achieve something that is good for these families,” El Zeer noted. 

In a business where every second counts, technology’s ability to eliminate bureaucratic roadblocks and enable real-time decision-making has been a game-changer for Prime Asia Hotel. 

They harness technology to optimize operations, freeing up staff from tedious chores so they can concentrate on creating meaningful guest interactions. This helps them foster an environment where the team can thrive and guests feel truly valued.

Converge ICT Solutions Inc., their technology provider, plays a crucial role in this evolution by offering up-to-date solutions that complement the hotel’s aspirations.

Their subscription to business-grade fiber of Converge, flexiBIZ, sees to it that the connectivity remains fast and reliable, meeting the speed and consistency that travelers require.

“Today, even if you give the cleanest room, cook the best food, give the best service, the nicest smile and you are not providing a good reliable Wi-Fi connection, the guest will not be happy. Now we are on FlexiBiz. It’s it’s very efficient, budget friendly and reliable solution,” El Zeer said.

“Sometimes the guests have two or three gadgets in the same room, but we are not receiving any complaints about it. It’s still working very well and very reliable,” he added. 

Beyond technology, Prime Asia’s success is nurtured by the core values it stands up for. Having their values at the core of their hiring decisions, they make sure that every staff member is motivated by a shared vision and goal.

For El Zeer, skills can be developed, but values are innate. Combining this with necessary skills, the hotel is positioned to create a synergy that sets them for exceptional service.

Undoubtedly, Prime Asia Hotel’s future holds immense promise. As Prime Asia Hotel continues to stride forward, its commitment to guest-centricity and innovation remains unshaken. 

With this dedication, Prime Asia Hotel guarantees that each visitor leaves with treasured memories, a sense of belonging, and a promise to return.

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