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Cybersecurity checklist from Kaspersky

To help stressed IT security managers prioritize, we put together some cybersecurity action items for businesses.

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March 2020 may be remembered as the day the world went on lockdown because of the pandemic. In Southeast Asia, the rushed transition to work from home and then partially back to the office a year later turned to what people now embrace as the new norm. The hybrid work setup isn’t entirely new, but employees now want to stick to it. At the same time, companies have come to accept it after it proved to have worked fairly well for two years. 

Unfortunately, cybercriminals thought it worked to their advantage, too. With tons of valuable data employees bring with them on their devices, it could have felt like the best time for these cyber thugs who found themselves effortlessly stealing from their easy prey.

In 2020, there was an increase globally in the number of people using remote access tools such as remote desktop protocol or RDP, one of the most popular application-level protocols for accessing Windows workstations or servers. It also allows access to other device resources and RDP clients are available for all the most used modern OS such as iOS, OS X, Linux, Unix, and even Android. 

Originally designed as a remote administration tool, cybercriminals use RDP to penetrate the target computer by exploiting incorrectly configured settings or vulnerabilities such as weak passwords. Hacking an RDP connection is lucrative for cybercriminals.

In the same year, there were about 147,565,037 remote desktop protocol (RDP) attack attempts against users of Kaspersky in Southeast Asia. When the workforce slowly started going hybrid in 2021, the RDP attack attempts went up a bit to 149,003,835. It was in 2022 when the pandemic restrictions were lifted and by that time, the RDP attempts spiraled down to 75,855,129 or a plunge of -49% from the previous year. 

“Among our post-pandemic learnings is that flexibility, agility and openness are important to our sustainability and productivity in business. We are still evolving. Part of this evolution is the resounding desire of the workforce in Southeast Asia to stay within the hybrid setup, which boils down to our need for connection and empowerment as humans and we need to acknowledge that,” said Yeo Siang Tiong, general manager for Southeast Asia at Kaspersky.

“Part of listening to what the workforce is asking of us is providing options and support within the cybersecurity framework for their safe return to office work in any form. For companies, you will still have to use technology to drive productivity and it will remain this way as things get more and more sophisticated in the business space,” Yeo added.  

For the employed, switching to working from home has been difficult enough. After getting used to this setup for two years, returning to the office may just be as tricky. Companies are in the same predicament — rolling back some changes would mean jumping through hoops again like how they did when they deployed these in 2020. 

To help stressed IT security managers prioritize, we put together some cybersecurity action items for businesses:

Keep work-from-home cybersecurity workarounds

Whether your workforce is returning from home to office or requires work-related travel, using virtual private network (VPN) and an advanced endpoint and detection response (EDR) solution will ensure their safe return to on-site work. Kaspersky Extended Detection and Response or XDR is a multi-layered security technology that protects IT infrastructure. Whereas EDR focuses on endpoints, XDR focuses more broadly on multiple security control points to detect threats more quickly, using deep analytics and automation. XDR creates security efficiencies by improving detection and response capabilities through unifying visibility and control across endpoints, network, and cloud. It facilitates advanced investigation and threat hunting capabilities across multiple domains from a single console. 

Restore any security controls you disabled for remote workers

To allow remote employees to connect to the corporate network, especially from personal devices, some organizations weakened or disabled cybersecurity controls such as Network Admission Control (NAC). NAC checks computers for compliance with corporate security requirements, such as up-to-date malware protection before granting access to the corporate network. Upon employees’ return to the office, NAC should be turned on to protect the internal systems in case the machines pose any risks. Organizations need to anticipate such issues and have a plan that includes resources, deadlines, bug fixes, and maybe even help from IT integrators. 

Update internal systems

Don’t forget to check internal critical services. The IT security team needs to know if there are any unpatched servers in the building before letting anyone in. With everyone returning to the office and connecting their laptops to the corporate network at once, just one unpatched domain controller can provide broad access to, for example, employee account data and passwords. 

Get ready to save — and also to pay

Bringing employees back to the office may save employers some money. Companies can reduce the number of subscription-based cloud solutions or licenses, such as for video conferencing or electronic signature to bring some services back as local resources. Consider spending those freed-up budgets on organizing digital workstations so that employees can split their weeks between office and elsewhere. Remote work technologies like virtual desktops are much easier to deploy, manage, fix, and protect than remote computers. 

Save the tools and settings that employees used remotely

Thanks to their pandemic experience, employees have mastered new communication and collaboration tools for chats, videoconferencing, planning, CRM, and others. If those tools worked well, employees will want to continue using them. In fact, 74% of Kaspersky’s survey respondents said they want more flexible and comfortable work conditions. Companies should be prepared either to approve new services or to suggest and defend alternatives. Dedicated solutions can help organizations manage access to cloud services and enforce associated security policies. IT security should be a business enabler, not a barrier.  

For SMBs and midrange enterprises, Kaspersky in Southeast Asia also has launched a Buy 1 Free 1 promo. Businesses can now enjoy two years of enterprise-grade endpoint protection for the price of 1 with Kaspersky Endpoint Security for Business or Cloud or Kaspersky Endpoint Detection and Response Optimum, with 24×7 phone support. Interested customers can reach out to sea.sales@kaspersky.com.  

Strategies

Consumer openness to smoke-impacted wines, offering new market opportunities

Consumers, particularly those that like smokey flavors in food and beverages, are open to drinking smoke-impacted wines. Also, the type of information on the label can modulate consumer acceptance.

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Certain groups of consumers appear to be open to drinking smoke-impacted wines, a finding in a new study that could provide market opportunities for winemakers increasingly dealing with the effects of wildfire smoke on grapes.

The study by researchers at Oregon State University and in New Zealand found that consumers, particularly those that like smokey flavors in food and beverages, are open to drinking smoke-impacted wines. They also found that the type of information on the label can modulate consumer acceptance.

“This research provides vital information for the wine industry,” said Elizabeth Tomasino, a professor of enology at Oregon State. “It demonstrates that with certain wine drinkers there is a potential market for these smoke-impacted wines.”

As the number and size of wildfires grow globally, the wine industry has been heavily impacted. For example, an economic analysis of the 2020 wildfires on the West Coast of the United States estimated wine industry losses up to $3.7 billion.

Following the 2020 fires, a research team, led by Oregon State scientists, received a $7.65 million grant from the U.S. Department of Agriculture to study the impact of smoke on wine.

Since then, the researchers have made several key advances. They discovered a class of compounds that contribute to smoke impact in grapes. They also developed spray-on coatings for grapes that have shown promise in preventing off flavors in wines that result from contact with wildfire smoke.

The latest research, published in the journal Food Research International, focuses on consumer attitudes toward smoke-impacted wine, a topic that has received very little attention.

For the study, Tomasino and Jenna Fryer, a doctoral student in her lab, sent smoke-impacted and non-smoke wine made from Oregon pinot noir grapes to New Zealand. There, working with Amanda Dupas de Matos and Joanne Hort at Massey University, they recruited 197 participants for the study.

They conducted the research in New Zealand, a region where winemaking has not been significantly impacted by wildfire, because they were interested in how people would respond to the wines. Future research will compare the results from New Zealand to findings from tasting panels in Oregon and Ohio.

With the research in New Zealand, two clusters of consumers were identified, one that liked the smoke-impacted wine (110 people) and the other that disliked it (87 people).

Findings of the study included:

  • The smoke-liking group had an average liking score of 6.86 out of a nine-point scale.
  • The smoke-disliking group had an average score of 3.26.
  • The introduction of labels, versus unlabeled wine, increased liking of the smoke-impacted wines for the smoke-dislikers from just over three to more than five on the nine-point scale. One of the labels overtly referenced wildfires with the words “Smoke Stack, experience the 2020 vintage with this unique, lightly smokey wine.”
  • The different labels didn’t have much of an impact on the smoke-likers, but their average scores were still above six, outpacing the dislikers.

The findings indicate that there are potential tools winemakers can use to make a smoke-impacted wine viable for the market, the researchers say. One option is blending, a common winemaking technique that in this case could involve mixing a smoke-impacted wine with a non-impacted wine. Winemakers can also take different approaches to labeling and marketing to specifically target the smoke-liking group.

“Our findings indicate that there is more forgiveness among consumers for these smokey wines than winemakers think,” Tomasino said. “It seems winemakers have a lot more options if they want to sell wine made with these grapes.”

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BizNews

Women more likely to choose wine with feminine labels

The more strongly the participants identified with other women, a phenomenon called “in-group identification,” the greater this effect was. A feminine label also influenced their expectation that they would like the wine better.

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To appeal to the majority of consumers, winemakers may want to pay as much attention to what’s on the bottle as what’s in it.

A three-part experimental study led by Washington State University researchers found that women were more inclined to purchase wine that had labels with feminine gender cues. The more strongly the participants identified with other women, a phenomenon called “in-group identification,” the greater this effect was. A feminine label also influenced their expectation that they would like the wine better.

With women representing 59% of U.S. wine consumers, the male-dominated field of winemaking might want to pay attention to the perceptions of this understudied group, said Ruiying Cai, lead author of the paper in the International Journal of Hospitality Management.  

“When you look at the market segments, women are actually purchasing a lot of wine. They are a large group,” said Cai, an assistant professor with WSU’s Carson College of Business. “We found that feminine cues speak to women consumers. They have more favorable attitudes toward the label and the wine itself. They were also expecting their overall sensory experience to be better, and they were more likely to purchase the wine.”

Gender cues often rely on stereotypes, and in initial tests for this research, a group of 90 women rated wine labels as more masculine when they featured rugged animals like wolves and stags as well as portraits of men. They designated labels as feminine that had cute animals, flowers and female portraits. Labels with castles and bunches of grapes were seen as neutral.

In two online experiments, a total of 324 women were shown fictitious wines with labels designed with these gendered cues. The participants showed higher intention to buy wines with a feminine label, such as a woman holding flowers, as opposed to a wine with a masculine label, such as a bulldog in a spiked collar. When asked about the expected sensory experience, they rated their liking of every sensory aspect higher, including the color, taste, aroma and aftertaste.

The participant’s level of wine expertise moderated their taste expectations but surprisingly, not their purchase intentions.

“Whether they were knowledgeable or less knowledgeable about wine, when they saw those feminine cues, they had a higher intention to buy the wine. The gender cue influence was so strong, it trumped the effect of that knowledge,” said co-author Christina Chi, a professor at WSU’s Carson College of Business.

A third experiment with another set of 138 women involved a taste test—also with a surprising finding. Researchers gave bottles of the same red wine with one of the gendered labels. More women who tasted the feminine-labeled wine ranked it higher in fruit flavors such as red current and blueberry than those who tasted the same wine with a masculine-cued label—and despite the fact those flavors were not dominant components in that particular wine. Women connected more mineral flavors with the masculine-labelled wine.

However, the participants who tasted the feminine-labelled wine reported liking it less than the women who tasted the masculine-labelled wines. The authors said this could be a result of the incongruence between the expected flavor influenced by the feminine label and the actual taste of the wine sample, which had a medium body, tannin and alcohol level.

Few studies have focused on the perceptions of women wine consumers in a field where 82% of the winemakers are men. That lack of perspective is very apparent on wine aisles, said Chi, noting that many vintners seem to favor masculine imagery like stallions, bulls and roosters–and one brand even features a prisoner in a jail cell.

“When designing the labels, winemakers should involve more women in the process, and it’s highly advisable to pilot test the labels among consumers for gender cues,” she said.

In addition to Cai and Chi, co-authors on this study include recent WSU graduate Demi Deng now at Auburn University and Robert Harrington of WSU.

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Strategies

Tips that businesses should consider during the holiday shopping season

Highlight your strengths—whether it’s one-of-a-kind products, exceptional offerings, or a strong local connection. Design your holiday strategy around what sets you apart and amplify these messages through social media and your marketing materials.

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As the holiday shopping season approaches, small businesses are gearing up for one of the busiest times of the year, from Black Friday to Small Business Saturday and beyond. 

SCORE, America’s largest network of volunteer, expert business mentors, offers entrepreneurs practical advice to make the most of the season.

Plan for the Holiday Rush

Reflect on last year’s performance. Did you meet your sales goals? Use your previous data to forecast sales, set promotional strategies and manage staffing needs to provide for outstanding customer care.

“It’s about more than just sales; it’s a powerful opportunity to connect with your community, attract new customers and reinforce relationships with loyal ones,” explains SCORE mentor Lizz Smoak.

If you plan on extending store hours during the holidays, communicate these updates with your team early so you are prepared to handle increased sales traffic. Ensure that employees are aware of the holiday schedule and have submitted any time-off requests to avoid last-minute scheduling conflicts. 

Create an Experience for Customers

“Engagement is key when customer traffic spikes during the holiday season,” notes SCORE mentor Christy Jones. “Consider offering curated gift guides or exclusive bundles to simplify decision-making for your customers, especially as you compete against large retailers like Amazon.” Plan a special event or connect with other local businesses to promote shopping small.

Stand Out from the Crowd

Consider how you can make your store or service the preferred choice. “Small business owners should contact their existing customers and highlight their unique level of service,” advises SCORE mentor John Doyle.

Highlight your strengths—whether it’s one-of-a-kind products, exceptional offerings, or a strong local connection. Design your holiday strategy around what sets you apart and amplify these messages through social media and your marketing materials.

Be E-Commerce Friendly

As you roll out holiday promotions, make sure that your digital doorstep is ready, too. Confirm your hours, location and contact info are updated on your website, Google Business Profile and other local listings. Many customers will be shopping on their phones so be sure your website is optimized for mobile use and that your most popular products are easy to find. A smooth checkout process is vital for keeping customers happy and encouraging repeat purchases.

“Small Business Saturday offers a prime opportunity for small businesses to step into the spotlight,” said SCORE CEO Bridget Weston. “With a strategic approach, small businesses can leverage this season and see big returns.”

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