Rise from tragedy, helm a business – Connie Hina

The formal start of Lordei’s Whip & Bake Corner was on June 9, 2020, “when one of our neighbors bought our first banana loaf and other neighbors signified their interest to buy,” Connie Hina said. “We decided to have a formal online launching by creating an FB Page on June 20, 2020.”

The startup capital: PhP1,400.

But prior to this, Connie said they have been sharing samples of their baked goods to neighbors and the gate guards (particularly when they had significant events like birthdays). These goods were a hit, and “we gathered positive feedback on the taste and consistency.”

And given the Covid-19 pandemic, “we realized that demand for food products that can be purchased online increased, especially since baked shops and restaurants are either closed or not operating regularly. We saw this as an opportunity to try the market of ready-to-eat products that can respond to people’s cravings for finely and uniquely delicious baked goods.”

Must-try offerings of Lordei’s Whip & Bake Corner

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A DEEPER STORY

But what not many may immediately know is that Connie’s family’s venture into this line of business was triggered by a tragic occurrence.

Eight years ago, her daughter, Lordei Camille Anjuli, was a fourth-year UP Diliman B.S Political Science student and active student leader. In the afternoon of the 1st of February 2012, inside the USC Office, Vinzons Hall, UP Diliman – while on volunteer duties for the University Student Council – Lordei was robbed, stabbed seven times in the left side of her head with an ice pick and beaten in the face with a metal object.

“Her assailants pretended to be applicants of a booth for the UP Fair,” Connie said.

The most fatal stab wound was the one that pierced through from the left to the right side of her brain (just like “na-barbecue”); likewise, a skull bone fragment of one centimeter in size got embedded in her brain. Moreover, the beating before the deadly stabbing fractured both of Lordei’s sinuses and nose bridge.

“Worst, the suspect locked the room of the USC Office before he fled, leaving my bloody and unconscious daughter lying on the floor. It took about 30 minutes before my daughter’s companion found a key to open the door, after which, she was rushed to the hospital,” Connie said.

Lordei survived as a traumatic brain injury (TBI) victim. But the double brain injuries impaired Lordei’s memory, speech, cognitive and motor skills.

“It is a miracle that Lordei survived; thank God. She was given a slim chance considering the magnitude of damage to her brain,” Connie said.

Lordei was confined in the hospital for more than three months, with almost a month of being in coma. Afterwards, she could not move her body, eat and talk. After her discharge, she continued with her rehabilitation and therapies at home – i.e. occupational, physical speech, neuro-psychology, etc. – to regain her brain-related functions that had been damaged.

Lordei can already walk, talk and eat on her own at present, but her right arm is still semi-paralyzed, she has memory lapses, and behaving like a child from time to time. Her injured hypothalamus affects her emotion and body temperature.

“Thank God she is not violent like other victims of TBI. She is still under continuous medication and therapies up to this moment,” Connie said.

To engage in a productive activity as part of her therapy based on the advice of her doctor, Lordei started baking.

“The business is also a way to help her augment the cost of her continued medication and therapies. As a single mother, I am the sole breadwinner for my daughter,” Connie said.

INSPIRATIONAL MOVE

Lordei is, of course, the inspiration for this business; but Connie said that her son Carlo, and niece Joyjoy (a nurse by profession) helped push this business forward.

“In fact, at that time when my daughter was stabbed, Carlo was baking her favorite, a blueberry cheesecake. It was still in the oven (when the tragedy happened) and the baking had to be stopped as we rushed to the hospital,” Connie recalled.

Looking back, this seemed like a field they were going to go into.

“My late mother – Nanay Inday Silveria – was an excellent cook. She could blend simple ingredients into something very delicious and palatable. The smile of those who ate her dishes was a reward for her,” Connie said. “It is from her where I learn how to cook and bake simple cakes.”

JUST A START

Connie is still planning to own another business – in agri-business, not baking. “I want to have a self-sufficient and sustainable farm in my home town in Southern Leyte; but come to think of it, the ingredients we used are from the farm – so it is more production or adding value of processed farm products,” she said.

Connie completed Master in Management – major in Development Management in her post graduate degree, and a B.S. in Agricultural Business Management in her college degree in UP Los Baños.

So the business is aligned with her expertise because the concept of management in general, and financial and marketing management, in particular are the same across business types. “So this business is like a laboratory for me – where I can apply practically what I learned from my academic studies and in my work experience as international consultant and trainer on financial inclusion and development management.”

FACING CHALLENGES

“Every business start-up is always faced with challenges in various degree as part of the ‘birth pains’. But so far, we encountered only minimal challenges like taking longer time to book courier for deliveries, non-availability of ingredients, especially now that many people are engaging in baking. There are also customers who want to buy right away, thinking that we have a physical store or outlet,” Connie said.

They have been coming up with specialized solutions – e.g. with the courier, they resort to other available courier or, “worst case scenario, we deliver using our car – which we also use for TNVS – like Grab,” Connie said.

For the availability of ingredients, “we buy in bulk so we have stocks.” And for those who want to buy right away, “we inform them to give us time and place the order at least two to three days prior to delivery date. Although there are instances when we have less delivery for a day, we accommodate them and they can order and have it delivered within the day.”

GOOD BIZ MOVE

Is this a profitable venture?

“There is not much of an investment cost here since we do not have a stall or a physical outlet. The main investments are the oven (of which the shelf life is already exhausted) and baking equipment and utensils. We bought a new portable oven though after two weeks to accommodate our batch delivery. I would say the cost is relatively not that much so I can say we already have attained our ROI since we started,” Connie said.

For people who may want to also open their business, what tips can Connie give?

“One must have a passion on something and transform that passion into concrete goals. Set a goal first then break it into do-ables – plan – take the first step to make it happen,” Connie said.

Then look at the market (demand and supply side). “What opportunity can one take advantage of – like in this pandemic – despite the many negative impacts it brings? There are also many opportunities.”

Connie also recommends for people to “be creative and always think of the satisfaction of the customer”; directly communication with customers (e.g. thank them during the first point of contact – regardless if they are only asking or placing order already, get their feedbacks after each complete order and send a personalized note); and for a family business, make sure that each involved member of the family is in the same mindset, commitment and passion.

Lastly, do the business not just purely for profit but on how this business can be of help.

“Our slogan is order for a cause. While the cause is for my daughter, but still, if my daughter can be helped and can get back to normal, she can help a lot more people (she already did before the tragedy happened). She is still hoping that she can be a lawyer someday and help the disadvantaged and discriminated who are deprived of justice and their rights,” Connie said.

In ending, Connie said to “always put God (or whoever one believes in – higher self) first in everything (regardless of what religion you belong to). Seek for guidance and bring Him in what you think, say and do. Have deep faith that in every business or undertaking, it is an expression of who you are – unique creation, regardless of status in life, gender orientation, etc.”

To support Lordei’s Whip & Bake Corner, head to Facebook; email lordeiwbc@gmail.com; or call/text 09566090363.