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Rise from tragedy, helm a business – Connie Hina

Connie Hina’s daughter, Lordei Camille Anjuli, was robbed, stabbed and left for dead over eight years ago. She survived, and is now baking as part of her therapy. And their biz’s offerings are good, too, now making a splash.

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The formal start of Lordei’s Whip & Bake Corner was on June 9, 2020, “when one of our neighbors bought our first banana loaf and other neighbors signified their interest to buy,” Connie Hina said. “We decided to have a formal online launching by creating an FB Page on June 20, 2020.”

The startup capital: PhP1,400.

But prior to this, Connie said they have been sharing samples of their baked goods to neighbors and the gate guards (particularly when they had significant events like birthdays). These goods were a hit, and “we gathered positive feedback on the taste and consistency.”

And given the Covid-19 pandemic, “we realized that demand for food products that can be purchased online increased, especially since baked shops and restaurants are either closed or not operating regularly. We saw this as an opportunity to try the market of ready-to-eat products that can respond to people’s cravings for finely and uniquely delicious baked goods.”

A DEEPER STORY

But what not many may immediately know is that Connie’s family’s venture into this line of business was triggered by a tragic occurrence.

Eight years ago, her daughter, Lordei Camille Anjuli, was a fourth-year UP Diliman B.S Political Science student and active student leader. In the afternoon of the 1st of February 2012, inside the USC Office, Vinzons Hall, UP Diliman – while on volunteer duties for the University Student Council – Lordei was robbed, stabbed seven times in the left side of her head with an ice pick and beaten in the face with a metal object.

“Her assailants pretended to be applicants of a booth for the UP Fair,” Connie said.

The most fatal stab wound was the one that pierced through from the left to the right side of her brain (just like “na-barbecue”); likewise, a skull bone fragment of one centimeter in size got embedded in her brain. Moreover, the beating before the deadly stabbing fractured both of Lordei’s sinuses and nose bridge.

“Worst, the suspect locked the room of the USC Office before he fled, leaving my bloody and unconscious daughter lying on the floor. It took about 30 minutes before my daughter’s companion found a key to open the door, after which, she was rushed to the hospital,” Connie said.

Lordei survived as a traumatic brain injury (TBI) victim. But the double brain injuries impaired Lordei’s memory, speech, cognitive and motor skills.

“It is a miracle that Lordei survived; thank God. She was given a slim chance considering the magnitude of damage to her brain,” Connie said.

Lordei was confined in the hospital for more than three months, with almost a month of being in coma. Afterwards, she could not move her body, eat and talk. After her discharge, she continued with her rehabilitation and therapies at home – i.e. occupational, physical speech, neuro-psychology, etc. – to regain her brain-related functions that had been damaged.

Lordei can already walk, talk and eat on her own at present, but her right arm is still semi-paralyzed, she has memory lapses, and behaving like a child from time to time. Her injured hypothalamus affects her emotion and body temperature.

“Thank God she is not violent like other victims of TBI. She is still under continuous medication and therapies up to this moment,” Connie said.

To engage in a productive activity as part of her therapy based on the advice of her doctor, Lordei started baking.

“The business is also a way to help her augment the cost of her continued medication and therapies. As a single mother, I am the sole breadwinner for my daughter,” Connie said.

INSPIRATIONAL MOVE

Lordei is, of course, the inspiration for this business; but Connie said that her son Carlo, and niece Joyjoy (a nurse by profession) helped push this business forward.

“In fact, at that time when my daughter was stabbed, Carlo was baking her favorite, a blueberry cheesecake. It was still in the oven (when the tragedy happened) and the baking had to be stopped as we rushed to the hospital,” Connie recalled.

Looking back, this seemed like a field they were going to go into.

“My late mother – Nanay Inday Silveria – was an excellent cook. She could blend simple ingredients into something very delicious and palatable. The smile of those who ate her dishes was a reward for her,” Connie said. “It is from her where I learn how to cook and bake simple cakes.”

JUST A START

Connie is still planning to own another business – in agri-business, not baking. “I want to have a self-sufficient and sustainable farm in my home town in Southern Leyte; but come to think of it, the ingredients we used are from the farm – so it is more production or adding value of processed farm products,” she said.

Connie completed Master in Management – major in Development Management in her post graduate degree, and a B.S. in Agricultural Business Management in her college degree in UP Los Baños.

So the business is aligned with her expertise because the concept of management in general, and financial and marketing management, in particular are the same across business types. “So this business is like a laboratory for me – where I can apply practically what I learned from my academic studies and in my work experience as international consultant and trainer on financial inclusion and development management.”

FACING CHALLENGES

“Every business start-up is always faced with challenges in various degree as part of the ‘birth pains’. But so far, we encountered only minimal challenges like taking longer time to book courier for deliveries, non-availability of ingredients, especially now that many people are engaging in baking. There are also customers who want to buy right away, thinking that we have a physical store or outlet,” Connie said.

They have been coming up with specialized solutions – e.g. with the courier, they resort to other available courier or, “worst case scenario, we deliver using our car – which we also use for TNVS – like Grab,” Connie said.

For the availability of ingredients, “we buy in bulk so we have stocks.” And for those who want to buy right away, “we inform them to give us time and place the order at least two to three days prior to delivery date. Although there are instances when we have less delivery for a day, we accommodate them and they can order and have it delivered within the day.”

GOOD BIZ MOVE

Is this a profitable venture?

“There is not much of an investment cost here since we do not have a stall or a physical outlet. The main investments are the oven (of which the shelf life is already exhausted) and baking equipment and utensils. We bought a new portable oven though after two weeks to accommodate our batch delivery. I would say the cost is relatively not that much so I can say we already have attained our ROI since we started,” Connie said.

For people who may want to also open their business, what tips can Connie give?

“One must have a passion on something and transform that passion into concrete goals. Set a goal first then break it into do-ables – plan – take the first step to make it happen,” Connie said.

Then look at the market (demand and supply side). “What opportunity can one take advantage of – like in this pandemic – despite the many negative impacts it brings? There are also many opportunities.”

Connie also recommends for people to “be creative and always think of the satisfaction of the customer”; directly communication with customers (e.g. thank them during the first point of contact – regardless if they are only asking or placing order already, get their feedbacks after each complete order and send a personalized note); and for a family business, make sure that each involved member of the family is in the same mindset, commitment and passion.

Lastly, do the business not just purely for profit but on how this business can be of help.

“Our slogan is order for a cause. While the cause is for my daughter, but still, if my daughter can be helped and can get back to normal, she can help a lot more people (she already did before the tragedy happened). She is still hoping that she can be a lawyer someday and help the disadvantaged and discriminated who are deprived of justice and their rights,” Connie said.

In ending, Connie said to “always put God (or whoever one believes in – higher self) first in everything (regardless of what religion you belong to). Seek for guidance and bring Him in what you think, say and do. Have deep faith that in every business or undertaking, it is an expression of who you are – unique creation, regardless of status in life, gender orientation, etc.”

To support Lordei’s Whip & Bake Corner, head to Facebook; email lordeiwbc@gmail.com; or call/text 09566090363.

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Learning from 3 Filipino entrepreneurs who grew their negosyo

For many Filipino entrepreneurs, growing a negosyo doesn’t always begin with a big investment. Sometimes, it starts with just enough capital to restock in-demand products, expand what they can offer, or keep up with their customers.

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For many Filipino entrepreneurs, growing a negosyo doesn’t always begin with a big investment. Sometimes, it starts with just enough capital to restock in-demand products, expand what they can offer, or keep up with their customers.

For Ma. Christine Vito, Mohammad Hadji Mahmod, and Von Bindolo, that starting point was a Maya Advance loan of ₱10,000, ₱1,000, and ₱20,000, respectively. Each put that additional capital toward practical business needs: from inventory and everyday operations to services their customers were already looking for.

Over time, those small beginnings opened the door to bigger opportunities. By continuing to transact through Maya Business and responsibly managing their loans, all three were able to access more working capital as their businesses grew, turning their first relatively small loans into millions of pesos in Maya Advance loans utilized over time.

Christine: From a Sari-Sari Store to a Growing Grocery

For Ma. Christine Vito, becoming a business owner wasn’t always part of the plan. After completing an internship at a shipping company, where she gained experience selling dry goods, she became interested in running a business of her own.

Christine and her family eventually opened a small store in Boracay Island. When the property where it stood was sold, they relocated to Sebaste, Antique, where they started again with a sari-sari store.

During the pandemic, the store remained open to serve the community. As more customers came in for mobile load, bills payment, and cash-in and cash-out services, Christine began using Maya Business more actively, and soon found herself needing more inventory to keep up with demand.

She was initially hesitant when she was offered her first ₱10,000 Maya Advance loan, but decided to use it to purchase more products for the store.

“Noong una, natakot akong kumuha ng loan, pero dahil sa Maya Business, nagkaroon kami ng puhunan para tuloy-tuloy na mapalago ang negosyo namin.” (At first, I was afraid to take out a loan, but through Maya Business, we had the capital to continuously grow our business.)

As the negosyo grew, Christine continued putting additional capital back into the business. Since that first ₱10,000, she has utilized more than ₱3 million in Maya Advance loans over time.

What began as a small sari-sari store has since expanded into a mini grocery, with a kitchen and mini warehouse to support its operations. Her family has also purchased a vehicle for the negosyo, growth that Christine built one practical investment at a time.

Mohammad: Making the Most of His First ₱1,000

For Mohammad Hadji Mahmod, the first step was even smaller. After years of working as an OFW, Mohammad returned to the Philippines to help grow his family’s business in Boracay Island. He became a Maya Business user in 2023, offering mobile load, bills payment, and cash-in and cash-out services to customers in their community.

When his first Maya Advance offer came, it was for ₱1,000. Rather than waiting for a bigger amount, Mohammad saw an opportunity to put what was available to work. He used the funds for his load business, helping keep the service running while gradually building up his capital.

As he continued using Maya Business and responsibly managing his loans, he was able to access more working capital for the family negosyo. From that first ₱1,000, Mohammad has since utilized more than ₱2.2 million in Maya Advance loans over time, helping him sustain daily operations, expand his product offerings, and pursue new business opportunities.

“Hangga’t may Maya Business, mas kampante akong patuloy na palaguin ang negosyo ng pamilya namin.” (As long as we have Maya Business, I feel more confident continuing to grow our family business.)

For Mohammad, it’s a mindset that has stayed the same since his first loan: start with what you have, put it to good use, and keep building from there.

Von: Turning Additional Capital Into New Opportunities

Von Bindolo’s journey with Maya Business began before she even took over her family’s sari-sari store. While working in Manila, she discovered Maya Business through Facebook and began selling mobile load to earn additional income through commissions. When she returned to Boracay to take over the family store from her mother, Maya Business became part of how she served customers in the community.

When the pandemic hit and tourism in Boracay came to a standstill, keeping the negosyo running became even more important. Von continued serving customers who relied on the store for mobile load, bills payment, and cash-in and cash-out services.

Her first ₱20,000 Maya Advance loan gave her additional working capital to keep investing in the business during a difficult period.

“Malaking bagay kahit maliit lang ang puhunan, lalo na kapag ginagamit mo para madagdagan ang paninda at mapagsilbihan nang mas maayos ang mga suki. Unti-unti, nakita ko rin na kaya palang lumago ang negosyo namin.” (Even a small amount of capital can make a big difference, especially when you use it to add more products and serve your regular customers better. Little by little, I also saw that our business could really grow.)

Since that first loan, Von has utilized more than ₱2.6 million in Maya Advance loans over time. The additional capital has helped her grow sales and invest back into the negosyo, including purchasing an e-bike for daily operations. Her growing business has also helped support her child’s education.

What started as a sari-sari store passed down by her mother continues to grow into a negosyo that supports both her family and the community around her.

Small Capital Can Go a Long Way

Christine, Mohammad, and Von started with different businesses and different amounts. What they shared was how they chose to use that capital: putting it toward real, everyday needs that could help their negosyo move forward.

As their businesses grew, so did the opportunities available to them. What began with inventory, load, and daily operating needs eventually helped make room for bigger investments: from expanding a sari-sari store into a mini grocery to purchasing vehicles and exploring new sources of income.

Through Maya Business, entrepreneurs can access digital tools and services for everyday business needs, from accepting QR Ph payments to offering mobile load, bills payment, and cash-in and cash-out services. Eligible Maya Business users can also access additional working capital through Maya Advance.

For Filipino entrepreneurs, growing a negosyo doesn’t always mean starting big. Sometimes, it means making the most of the capital you have, putting it where it can make a difference, and building from there.

Because a small first step can eventually take a negosyo much further.

Looking to grow your negosyo with digital tools and services? Apply to become a Maya Center and download the Maya Business app on Google Play and App Store to get started.

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Empowering the next wave of Filipino freelancers in Pampanga

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At a time of rising costs and economic uncertainty, freelancing has emerged as a growing source of opportunity. As more Filipinos turn to freelancing as a viable long-term career, many are adopting digital tools like the GCash Virtual US Account to simplify cross-border payments.

Recognizing this, the GCash Freelancer Connect, a series of community events designed to bring freelancers based in different cities in the country, made its way to Pampanga for its first regional leg. Attendees gathered to learn from speakers KD Creatives and Dani Jacobe, who led practical sessions on how to diversify income streams, charge more competitive prices, and build greater financial confidence with the support of tools like GCash. Here are key insights shared during the event:

1. Strong relationships create steady opportunities

With more Filipinos entering the freelancing industry, standing out has become a bigger challenge. For Dani Jacobe, building meaningful connections – and knowing how to communicate value clearly – makes all the difference.

“Your goal is not just to find one client. Your goal is to build a system that helps you keep finding and serving clients,” she shared.

What she has learned over the years is that outreach should go beyond simply introducing one’s services. Freelancers should learn to identify problems, offer clear solutions, and create opportunities for intentional conversations from the very beginning.

“Your skill becomes more valuable when you connect it to a specific business need,” she added.

2. Be confident in your worth

For Kyla Dizon, the journey to becoming “KD Creatives” didn’t happen overnight. Before building her online community around content creation and offering digital guides and advice through her platform, she experienced self-doubt and pressure as a young freelancer. One area where that hit hard was in communicating her value to potential clients.

“The truth is, a lot of freelancers are incredibly talented, but still undercharge because they haven’t fully recognized the value of what they bring to the table,” she explained.

The turning point came when she stopped pricing from a place of fear or being scared that clients would walk away because she’d be too expensive and instead, began pricing from a place of confidence. But that confidence, Kyla noted, came only once she fully embraced her personal brand as a freelancer.

“Now, I approach pricing differently — not based on fear, but on the value and experience I know I can deliver,” she explained. During the Freelancer Connect, she urged attendees to use a pricing matrix, which she has made available online, to accurately determine how much they should charge clients for the services they offer.

3. Receiving payments should not feel complicated

Another common challenge freelancers face is receiving payments, especially from overseas clients, where the process is often inefficient. To address this, GCash has introduced the Virtual US Account, a feature designed to make receiving USD payments easier.

Users can now receive USD transfers directly from US-based clients using their own routing and account numbers, similar to a traditional US bank, within the GCash app. This feature helps freelancers avoid unnecessary deductions, hidden fees, and lengthy transfer processes, while also ensuring competitive forex rates. Users can convert their USD to PHP when it is most favorable for them – they have full control of when they want to withdraw it into their GCash e-wallet.

“We want to ensure that freelancers in the Philippines can receive and manage their money in the most convenient way possible and in a manner that ensures they don’t lose so much of their hard-earned cash. Once in your Virtual US Account, you can access and manage your earnings instantly inside the GCash app – whether that’s converting to PHP, paying bills, buying load, or even growing your wealth through our financial services,” shared Sophia Sison, Product Manager under the International Business Group at GCash.

Create your Virtual US Account today

As freelancing continues to grow across the country, GCash hopes initiatives like the Freelancer Connect can help create more spaces where freelancers feel supported — not just financially, but as a community navigating a rapidly changing world of work together.

Creating your Virtual US Account is easy:

  1. Open the GCash app – Tap US Accounts in the Explore the App section
  2. Tap Continue and verify your information
  3. Complete your account creation

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BizWiz

3 Lessons from women who successfully built careers in freelancing

Freelancers face inconsistent income, unpredictable clients, and little guidance on how to navigate it all. For longtime freelancers Mia Juan and Dana Novales, building a career online has meant learning these lessons in real time.

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 Earning through freelance work has never been more accessible. With a stable internet connection and numerous job platforms, opportunities can come from anywhere – and for many Filipino women, they do. A 2020 study by the Philippine Institute for Development Studies (PIDS) showed that an increasing number of women are engaging in online work because it lets them earn while balancing home responsibilities.

But access doesn’t always mean ease. Freelancers face inconsistent income, unpredictable clients, and little guidance on how to navigate it all. For longtime freelancers Mia Juan and Dana Novales, building a career online has meant learning these lessons in real time. With more women entering the freelancing field, they share three lessons they’ve learned:

1. Build real relationships, not just transactions.

Freelancing can make work feel transactional. You get assigned a task, submit the work, get paid, and then move on. But the most successful freelancers don’t treat work that way. In such an unpredictable field, being remembered matters.

According to Dana, “Real relationships are built on service, not strategy.” Every “Well done!” or “Good work!” can open doors to new opportunities, so don’t waste them. Instead, take an extra step to establish a real relationship with your clients: check in, understand what they need, and find ways to make the process easy for them.

2. Set up systems that work for you.

Handling different clients with different ways of working can get overwhelming fast. For Mia, having systems for your workflow simply makes this easier and helps manage client expectations.

That can be as simple as being clear about what services you offer. “It’s basically saying this is what I can offer and setting a clear boundary of what you do not do. That way, there is no miscommunication of responsibilities, which happens commonly in freelancing work,” she shares. It also helps to have a proper onboarding flow – having contracts, timelines, and payment terms in place before you start, not while you’re already in the middle of the work.

3. Find solutions that work for your peace of mind.

Some challenges only appear once you’re in the midst of them, and for many freelancers, realizing that foreign payments come with fees, delays, and uncertainty is when freelancing starts to feel stressful.

“Earning in USD sounds exciting–until fees, forex, and delays eat into your income,” Dana points out. She shares that this is something she wishes she had known earlier in her freelancing career. “That’s why there is importance in having the right structures in place, especially if you’re a mom who has to think of managing your home, paying your bills, among many other responsibilities.”

That’s why Mia and Dana now use the new GCash Virtual US Account, a feature within the GCash app that lets freelancers receive USD payments from US clients more directly without the usual surcharges. After creating an account, you get your own ACH and Wire Routing Number, which you can give to your clients for direct deposits of your pay.

You can also choose to convert your USD to PHP when you want, depending on live forex rates, which you can see on the platform – giving you control over how much you actually receive. Once it’s in your wallet, you can use it to send money, pay bills, or add to your savings.

Creating a GCash Virtual US Account is easy in just a few steps.

  1. Open the GCash app. Tap US Accounts in the Explore the App section
  2. Tap Continue and verify your information
  3. Complete your account creation

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