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Ethical Biz

‘Put people first’ – Globe

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Photo by Damian Zaleski from Unsplash.com

“Working during the pandemic is so risky.  But it’s worse if we just stay at home and there’s no food to eat.  My house is so far from my work.  There’s no jeep so I have to walk.  Thankfully, during the ECQ (enhanced community quarantine), the company offered to house us so we can still work and have a salary.  And the company provided us allowances and hazard pay and free meals.  I am content but worried,” narrated Fatima Perido, an employee of a Business Process Outsourcing (BPO) unit in Cebu City who works as a Globe customer service representative.

Fatima, like many call center agents, continues to brave the threat of the virus in order to survive and feed her family.  But despite her difficult circumstances, other call center agents have it worse.  The challenges that COVID-19 brought has prompted some of Globe’s BPO partners to close or limit their operations, drastically cutting down to less than 40% the manpower supporting Globe’s customer operations for both its hotline and social media channels.

The situation prompted Globe and its vendor partners to work closely to address the needs of frontliners. The people who take care of customers have to be taken care of as well.  This is aligned with Globe’s commitment to the UN Sustainable Development Goal No. 3 that promotes good health and well-being for all.

“Putting people first has always been at the core of our values in Globe. In this health crisis when people need to be at the center of decisions and actions, we put equal importance to our customers and frontliners. While we provide the connectivity and assistance that are crucial to our customers, we also want to make sure that the people who assist them are not left behind,” said Rebecca Eclipse, Globe Chief Customer Experience Officer.

Globe’s vendor partners arranged free accommodations and shuttle services for their employees as well as given them free food and health kits, which contain vitamins, face masks, and alcohol. Before entering the office or going to the field, frontliners undergo mandatory health protocols. Globe, for its part, provided them with hazard pay, incentives, and additional protection kits.

The ongoing quarantine restrictions, however, continue to impact the availability of frontliners.  It is expected that the current number will further go down due to the ECQ happening again in Cebu where some of Globe’s BPO partners are located.

While things are yet to return to normal, Globe is still continuously looking for ways to provide support to customers whose connectivity needs keep increasing.  Thus, to make up for the lack of hotline personnel, Globe encourages its customers to use mobile apps such as GlobeOne, Globe at Home, GCash, and TM apps to manage their accounts. These apps allow customers to monitor their usage, report concerns, troubleshoot technical issues, pay bills, and conduct other common transactions without having to speak with the limited number of frontliners.

Globe is also exploring a remote desktop tool that will allow frontliners to work from home. This will give them access to the systems and information that they need, while keeping company and customer data secure.

To know more about Globe, visit www.globe.com.ph .

Ethical Biz

Maxim Cebu drivers extend help to communities affected by natural disaster

Driver-partners of Maxim Cebu extended humanitarian aid to communities affected by the recent natural disaster, delivering water and rice to the damaged area and donating blood at the local hospital.

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In the first days of October, driver-partners of Maxim Cebu extended humanitarian aid to communities affected by the recent natural disaster, delivering water and rice to the damaged area and donating blood at the local hospital.

The assistance reached about a hundred families in Bogo City, who had taken refuge in temporary shelters set up at Cebu Provincial Hospital Bogo City and Bogo Gymnasium. The supplies were transported in Maxim’s trucks, but since the road leading to the shelters had been destroyed, the task of delivering the goods was taken on by driver-partners using more mobile vehicles – motos.

A total of 62 Maxim driver-partners took part in distributing relief goods to those in need. Together, they delivered more than 500 kilograms of rice, 200 packs of biscuits, and around 100 bottles of water. The campaign was jointly sponsored by the company and its partners, who were eager to help the affected residents during this difficult time.

The following day, a group of driver-partners visited Vicente Sotto Hospital to donate blood. More than 60 victims of the earthquake had been admitted to the hospital, which, subsequently, left the medical facility with critically low blood supplies. Seventy-two driver-partners donated approximately 35 liters of blood, while their colleagues in Lapu-Lapu City followed with 30 more donors, contributing nearly 15 liters. All donations will be used to treat the patients injured by the earthquake.

To further support recovery efforts, Maxim Cebu also organized a street cleanup to help mitigate the disaster’s aftermath. From 5 to 8 a.m., the company’s team cleared debris and helped restore order in the affected zone. This initiative not only improved the local environment but also reinforced Maxim’s commitment to supporting local communities in times of crisis.

Building on these humanitarian efforts, Maxim–Angeles Pampanga will also hold a blood donation activity at the Mabalacat LGU this coming October 30, continuing the company’s advocacy of helping communities in need and promoting volunteerism among its driver-partners.

“This earthquake has become a grave challenge for our communities, and it is at a time like this when we must stand together,“ said Poliran Christopher Landong, Head of Maxim Cebu. “Maxim and our driver-partners are doing everything we can to support the people, be it street cleanups, blood donations, or whatever else that is needed. We are a team, and only by staying united can we overcome major difficulties.”

This effort is one of the many social initiatives launched by Maxim Rides & Food Delivery and its driver-partners. It marks another important step in community support, showing that Maxim’s partners are always ready to come together when lives are at stake.

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Ethical Biz

Canon champions lifesaving advocacy with blood donation drive in partnership with NKTI

As part of Canon’s Health and Wellness initiatives, the event united employees in a shared mission to save lives and promote the spirit of giving. A total of 30 Canon employees participated as donors, contributing to NKTI’s blood bank and providing vital support for patients in need of blood transfusions.

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Canon Marketing (Philippines), Inc. (CMPI) reinforced its commitment to corporate social responsibility and community health through a successful Blood Donation Drive in collaboration with the National Kidney and Transplant Institute (NKTI).

As part of Canon’s Health and Wellness initiatives, the event united employees in a shared mission to save lives and promote the spirit of giving. A total of 30 Canon employees participated as donors, contributing to NKTI’s blood bank and providing vital support for patients in need of blood transfusions.

“Every drop of blood is a symbol of compassion and hope,” said Anuj Aggarwal, President & CEO of Canon Marketing (Philippines), Inc. “We are proud of our employees for coming forward to make a real difference. This initiative truly reflects Canon’s philosophy of kyosei—living and working together for the common good.”

Dr. Jose Dante Dator, Executive Director of NKTI, commended Canon’s initiative:

“Partnerships like this highlight the power of collaboration between the private sector and healthcare institutions. Canon’s support directly contributes to saving countless lives, and we hope more organizations will follow their example.”

Through this initiative, Canon Philippines continues to advocate for health, wellness, and community service, embodying its vision to create a positive impact beyond business. The Blood Donation Drive also underscores Canon’s dedication to nurturing a culture of care, empathy, and social responsibility among its employees.

Canon is a global multibillion-dollar company with one of the world’s most extensive digital imaging product lines. In 2020, it marked its 35th consecutive year among the top five U.S. patent holders and its 16th straight year as the leading Japanese company for U.S. patents granted—a testament to its culture of innovation.

Guided by its Kyosei philosophy of living and working together for the common good, Canon delivers total imaging solutions that enhance both personal and professional lives. Recognized as one of the Top 20 brands in Asia-Pacific (Campaign Asia-Pacific & Nielsen, 2018), the brand is known for performance, reliability, and corporate citizenship.

In the Philippines, Canon Marketing (Philippines), Inc. operates nationwide with a strong network of offices and authorized service centers. It has earned multiple honors, including the Corporate Award and Gold Bagwis Seal of Excellence for outstanding customer service.

Canon Philippines is committed to sustainability, embedding eco-friendly practices across its operations and product lifecycle to help build a greener future.

For press materials, visit the Canon Press Center. For product and service inquiries, contact our Customer Care Hotline at +63-2-884-9000.

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Ethical Biz

Chevron leads coastal cleanup in Batangas with 250 volunteers

By joining forces, employees, contractors, and community partners were able to collect 232 sacks of trash from the shoreline near the Chevron Batangas terminal, a coastal stretch that also serves as a nesting ground for Olive-Ridley sea turtles.

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The annual Coastal Cleanup hosted by Chevron Philippines Inc. (CPI), marketer of Caltex fuels and lubricants, brought together 250 volunteers in San Pascual, Batangas. By joining forces, employees, contractors, and community partners were able to collect 232 sacks of trash from the shoreline near the Chevron Batangas terminal, a coastal stretch that also serves as a nesting ground for Olive-Ridley sea turtles.

The initiative, held in line with the International Coastal Cleanup, was made possible through the collaboration of multiple organizations, including SRDC, CJI General Services Inc., 5G Security Inc. (5GS), the Philippine National Police (PNP), Bureau of Fire Protection (BFP), Philippine Coast Guard Auxiliary (PCGA), Municipal Environment and Natural Resources Office (MENRO), City Environment and Natural Resources Office (CENRO), and Barangay Danglayan.

Partnerships that Matter

Mae Belle Albay, Head Operator at Chevron Philippines Inc., highlighted the importance of collective action in ensuring the success of this year’s cleanup.

“This cleanup demonstrates what’s possible when everyone—local government, community members, our employees, and contractors—comes together with a shared purpose. Although this area is within Chevron’s operational control, it remains a shared space that we all rely on and have a responsibility to protect. Collaborative efforts like this show the power of collective action in preserving the environment as part of our environmental stewardship,” Albay said.The largest group of volunteers came from the Manila Shared Services Center (MSSC) with 118 members collecting 84 sacks of waste, followed by 5GS with 30 volunteers gathering 28 sacks, while Chevron employees and contractors contributed 25 volunteers and 59 sacks. The PCGA sent 7 volunteers who collected 14 sacks.

Beyond One-Day Cleanups

hevron has been organizing the San Pascual coastal cleanup since 2009, but Albay emphasized that sustainability goes beyond one-day efforts.

“It used to be just one big cleanup each year. But since 2015, we’ve shifted to more regular efforts to prevent waste from piling up. By organizing smaller, more frequent cleanups, we’ve found that we can make a bigger, more lasting impact on our environment,” she explained

Environmental Stewardship at the Core

For Chevron, environmental protection is integral to its operations, especially with its terminal located along Batangas’ shoreline.

“It’s always been the company’s social responsibility to share our part in cleaning the environment, especially with our operations dealing with the coastline and vessels from overseas,” said Raymund Año, Batangas Terminal Manager.

He added that the company also implements sustainable practices within the workplace. “Even here in the terminal, we’re eliminating the use of bottled water; we just use glasses and dispensers. Small efforts will mean a lot in protecting the environment, especially now when plastics are still widely used but remain non-biodegradable.”

Spreading Awareness and Volunteerism

The annual cleanup is more than a corporate social responsibility project; it is a call for environmental awareness and volunteerism.

“I hope every year we can do this and that more will join. This is sustainable volunteerism —and with more volunteers, the more waste we are able to collect. Each sack matters in keeping our coastline clean,” Año added.

Looking forward, Chevron plans to continue working with local government units, community organizations, and private partners to expand its environmental initiatives.

“As we spread awareness, we hope other companies and individuals are encouraged to do their part. Hindi lang naman ito tungkulin ng Chevron Philippines, kundi responsibilidad ng lahat,” Año emphasized. (“As we spread awareness, we hope other companies and individuals are encouraged to do their part. This is not just Chevron Philippines’ duty, but everyone’s responsibility,”)

A Lasting Commitment

Through initiatives like the San Pascual coastal cleanup, Chevron and its partners continue to show that collective efforts can create long-term impact in preserving marine ecosystems. The 232 sacks of waste collected this year serve as a reminder of both the challenges and the possibilities in maintaining cleaner, safer coastlines for future generations.

Protecting Olive-Ridley Sea Turtles

The San Pascual coastline is not only a community resource but also a vital ecological site. It serves as a nesting ground for Olive-Ridley sea turtles (Lepidochelys olivacea), one of the world’s most widely distributed but still vulnerable marine turtle species. These turtles come ashore to lay their eggs between August and October, making coastal cleanliness critical to ensuring hatchlings have a safe path back to the sea.

By keeping the shoreline free from plastics and other debris, volunteers help improve the chances of survival for these turtles—whose global populations are threatened by pollution, habitat loss, and poaching. Protecting their nesting sites in Batangas is a step toward preserving marine biodiversity for generations to come.

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