BizNews
One in five shoppers will complain on social media – study
31.9% of shoppers made a complaint about the quality or speed of delivery after shopping online. A similar proportion, 31.24% complained about poor customer service and a lack of communication. Of those likely to voice their concerns on social media, 79.6% will complain on facebook and 37.5% will communicate their displeasure on Twitter.
BizNews
Long-serving CEOs may weaken innovation, study finds
Companies led by long-serving chief executives may become less innovative over time unless challenged by strong independent boards.
BizNews
Office owners or managers, take note: Increased risk of bullying in open-plan offices
In traditional open-plan offices it is easier to notice colleagues’ shortcomings and become irritated by them. If someone gets frustrated and takes it upon themselves to “do something about” a colleague’s behaviour, and there are no clear guidelines for handling such situations, there is a risk that it may escalate into bullying. Those who are subjected to bullying lack access to a private space for retreat.
BizNews
Profit alone is a poor measure of success, study shows companies can look efficient while harming the planet
Firms that appear highly efficient at generating revenue can perform far worse when their environmental footprint are included in the calculation.
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BizNews2 days agoProfit alone is a poor measure of success, study shows companies can look efficient while harming the planet
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BizNews23 hours agoLong-serving CEOs may weaken innovation, study finds
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BizNews3 days agoReminder to marketing people: Missing information can misinform
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BizNews1 day agoOffice owners or managers, take note: Increased risk of bullying in open-plan offices
