Attention to detail as an edge for The Holy Crab PH

Lia Monica H. Chua established The Holy Crab PH (with a business partner; who happens to be her mentor) in October 2018 with a starting capital of PhP50,000.

“There’s no big difference in terms of flavors or the cooking style we do in preparing our seafood versus others, since our bestselling platters can also be prepared from (other locations),” Lia admitted. But still, “what sets us apart is our attention to detail, receptive customer service and how we value customer feedback.”

These approaches have been helping define The Holy Crab PH.

To start, “I can say with certainty that our products are prepared in the most meticulous way possible, as we value consistency in the quality of our products… We (also) take great pride in the cleanliness and quality of our products. Similarly, all ingredients that do not pass are immediately withdrawn from the preparation line, and these are not to be served to our customers.”

Secondly, The Holy Crab PH takes pride in its customer service, including “how you engage with the customer, how fast you reply and how you address their concerns. We go by the statement that ‘customer is king’. We treat our customers as a part of our business, and we make sure to treat them with respect and to address their concerns and inquiries in a timely manner.”

And thirdly, The Holy Crab PH focuses on customer feedback. “Feedback from customers are the best indicator on which aspects you are strong in, and which you need to further improve on. In The Holy Crab PH, we make it a point to understand the customer’s experience with our service and product. You can never avoid criticism, but it is essential you learn from them.”

These are the reasons, too, why The Holy Crab PH was able to get ROI after operating for just a few month.

Curious to check the bestsellers?

Try the Crabs and Shrimps Platter in the signature butter garlic flavor. A tray costs PhP1,399, and this contains a kilo of crabs and 400 grams of shrimps.

Must-try, too, is the Baked Salmon topped in creamy cheese sauce. Regular size good for four to five people costs PhP1,499, while the party size good for eight to 10 people costs PhP2,399.

And yes, there’s the Surf n’ Turf rib party platter, which includes a combination of crabs, shrimps and the American back ribs. Prices range from PhP2,999 to PhP3,999 depending on the size.

For more information about The Holy Crab PH, head to Facebook (https://www.facebook.com/theholycrabph) or Instagram (https://www.instagram.com/theholycrabph/); or email holycrabph2018@gmail.com.