Here are insights for companies on best practices for expressing appreciation and maintaining motivation long term.
Almost half (46%) of surveyed Filipino Social Commerce sellers struggle to create and curate content for their pages - a trend reflected across the region.
As competitors adopt new technology in some markets, firms that stick with the old technology may experience an initial decline before actually rebounding and even reaching...
More people indicated they would likely leave written compliments or complaints about service on a restaurant-provided tablet powered by artificial intelligence. A video message option appeared...
Workers curb competition against competitors to unite against external rivals when employer faces either losing sector status or can improve reputation.
The study revealed a clear advantage for the women with female mentors who learned to build better customer relationships. For example, the businesswomen began to follow...
Female-led businesses had a harder time bouncing back from the pandemic than firms run by men.
Some CEOs — often founders — are fueled by strong convictions about the strategic direction their companies should take. But their boards sometimes don’t share their...
A new study answers a timely question: What is the hardest part of waiting? Consumers do plenty of it—online, in line, in traffic, or for deliveries....
Self-checkout systems, despite their advantages in terms of speed, ease of use, and cost reduction, can result in lower customer loyalty compared to regular checkout systems,...
